Remote Diagnostics & Support Specialist (APAC)

Abbott; Petaling Jaya; A distancia; MYR 48.000 - 86.000; Jornada completa

Descripción de la vacante

Abbott Diagnostics Division in Malaysia seeks a Technical Support Specialist for Remote Services & Support (APAC). The role focuses on remote troubleshooting, high-quality customer support, and proactive service management across the Asia Pacific region.

The position involves instrument monitoring, dashboard visualization, and collaboration with cross-functional teams to improve customer outcomes and reduce downtime. English and Thai language proficiency are required.

Formación

• Bachelor's degree in Clinical Laboratory Science, Medical Technology, Biomedical Engineering, Life Sciences, Biology, or related fields.
• Minimum 1–3 years in clinical laboratory, diagnostics, medical device, healthcare support, technical support, or customer service.
• Experience with laboratory automation systems and analyzers is preferred; familiarity with Abbott systems is an advantage.

Responsabilidades

• Provide accurate, timely technical assistance on Abbott Diagnostics products across APAC.
• Perform instrument monitoring through dashboard visualization platforms.
• Deliver Level I technical support and assist Level II when required.
• Collaborate with cross-functional teams to resolve issues and improve customer outcomes.
• Document customer interactions and troubleshooting steps in service systems.

Conocimientos

Technical support

Customer service

Problem solving

Communication

Educación

Bachelor's degree

Herramientas

Abbott systems

Dashboard tools

Descripción del empleo

Abbott Diagnostics Division in Malaysia seeks a Technical Support Specialist for Remote Services & Support (APAC). The role focuses on remote troubleshooting, high-quality customer support, and proactive service management across the Asia Pacific region.

The position involves instrument monitoring, dashboard visualization, and collaboration with cross-functional teams to improve customer outcomes and reduce downtime. English and Thai language proficiency are required.