Medical Tech Support Engineer: Diagnostics & Digital Tools

F. Hoffmann-La Roche AG; Petaling Jaya; In loco; MYR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Roche in Kuala Lumpur is seeking a Technical Support Specialist to serve as the primary contact for complex inquiries, delivering first-line technical problem solving and driving digital tool adoption.

You will simulate laboratory scenarios in the onsite support lab, support instrument performance, and contribute to knowledge sharing for customers and internal teams, including collaboration across regional networks.

Competenze

• Bachelor's or Master's degree in Biomedical Engineering, Electrical Engineering, Medical Technology, or equivalent technical qualification.
• Minimum 3 years' professional experience in medical technology, electrical engineering systems maintenance, or laboratory operations.
• Professional fluency in English and at least one regional language to support regional customers.

Mansioni

• Provide first-line technical problem-solving for complex customer inquiries via multiple channels.
• Act as Local Case Handler to identify product quality issues and perform root-cause troubleshooting.
• Onboard and guide laboratory customers in adopting digital support platforms and self-fix tools.
• Recreate customer scenarios in the onsite support laboratory to validate instrument performance.
• Create and share self-fix materials and support software/hardware updates using AI-driven tools.
• Collaborate in local and regional service projects to improve service delivery and customer trust.

Conoscenze

Customer-centric

Analytical problem solving

Clear communication

Intercultural collaboration

Formazione

Biomedical/Electrical Eng or Medical Tech degree

Descrizione del lavoro

Roche in Kuala Lumpur is seeking a Technical Support Specialist to serve as the primary contact for complex inquiries, delivering first-line technical problem solving and driving digital tool adoption.

You will simulate laboratory scenarios in the onsite support lab, support instrument performance, and contribute to knowledge sharing for customers and internal teams, including collaboration across regional networks.