Remote Medical Tech Support Specialist

BD Malaysia; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

BD Malaysia is seeking a Customer Support Specialist in Kuala Lumpur to handle inbound calls from doctors, nurses, pharmacies and other healthcare entities. You will be the first point of contact, gather necessary information and escalate when needed.

Ideal candidates have 1–5 years in technical or customer support, possess strong communication skills, and can document cases accurately in a fast-paced environment.

Qualifications

• 1-5 years technical/customer support experience
• First voice the client will hear and first level of support
• Documentation of client name, concerns, facility and phone number is paramount before escalating tickets

Responsibilities

• Follow necessary Customer Support protocols
• Interact with customers professionally via verbal and written communication
• Promptly answer support calls and document with urgency
• Accurately document client interactions
• Work with diverse disciplines while maintaining a positive attitude
• Organize caseload and escalate where needed in high-pressure environments
• Resolve open tickets and communicate resolutions to ensure client satisfaction
• Use internal support apps to communicate with teams and customers
• Support field implementation team to complete installations
• Coordinate shipment of parts and supplies to customers

Skills

Customer service

SQL

Windows

Networking

Active Directory

VMware

Education

Bachelor’s degree preferred

Tools

SQL Server

SSIS

SQL Reporting Services

Job description

BD Malaysia is seeking a Customer Support Specialist in Kuala Lumpur to handle inbound calls from doctors, nurses, pharmacies and other healthcare entities. You will be the first point of contact, gather necessary information and escalate when needed.

Ideal candidates have 1–5 years in technical or customer support, possess strong communication skills, and can document cases accurately in a fast-paced environment.