Engineering Support Specialist (Korean Speaker)

ACCA Careers; Kuala Lumpur; Hybrid; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

EP sponsorship & relocation coverage

Job summary

ACCA Careers seeks an Engineering Support Specialist (Korean Speaker) to provide troubleshooting and customer support for advanced diagnostic and laboratory systems across the APAC region. The role blends technical problem-solving with customer engagement, digital support initiatives and lab testing.

The candidate will work on instrument troubleshooting, system performance, and remote support, with hybrid working arrangements and EP sponsorship/relocation coverage options.

Qualifications

• Bachelor's degree in a technical discipline (Biomedical, Electrical, Medical Technology or related).
• Minimum 3 years of experience in medical devices, diagnostic systems, or related fields.
• Strong knowledge of instrumentation, electromechanical systems, robotics, fluidics, and basic networking.
• Fluent English plus proficiency in Mandarin, Korean, or Thai.
• Strong troubleshooting, analytical and customer communication skills.
• Willingness to work on rotating shifts including public holidays.

Responsibilities

• Provide technical support and troubleshooting for laboratory and diagnostic equipment via phone, email, and remote channels.
• Investigate and resolve customer issues related to instruments, workflows and system performance.
• Identify product quality concerns and escalate complex cases per company processes.
• Support adoption of digital service tools, remote diagnostics and self-service solutions.
• Simulate customer issues in a lab environment to validate solutions and improve performance.
• Develop technical knowledge materials and contribute to continuous improvement initiatives.
• Collaborate with regional stakeholders to enhance customer experience and operational efficiency.

Skills

Troubleshooting

Analytical

Customer communication

Korean language

Education

Bachelor's Degree in Biomedical Engineering / Electrical Engineering / Medical Technology

Job description

We are seeking a Engineering Support Specialist (Korean Speaker) to provide troubleshooting and customer support for advanced diagnostic and laboratory systems across the APAC region. This role combines technical problem-solving, customer engagement, laboratory testing, and digital support initiatives to ensure excellent service delivery.

Client Details

Our client is a well-established multinational corporation (MNC) operating within the healthcare and diagnostic technology industry, supporting customers across the Asia Pacific region through a regional service hub.

Description

• Provide technical support and troubleshooting for laboratory and diagnostic equipment via phone, email, and remote support channels.
• Investigate and resolve customer issues relating to instruments, workflows, and system performance.
• Identify product quality concerns and elevate complex cases in accordance with company processes.
• Support customer adoption of digital service tools, remote diagnostics, and self-service solutions.
• Simulate customer issues in a laboratory environment to validate solutions and improve system performance.
• Develop technical knowledge materials and contribute to continuous improvement initiatives.
• Collaborate with regional stakeholders to enhance customer experience and operational efficiency.

Profile

• Bachelor's Degree in Biomedical Engineering, Electrical Engineering, Medical Technology, or related technical disciplines.
• Minimum 3 years of experience in medical devices, diagnostic systems, laboratory operations, technical support, or engineering maintenance.
• Strong knowledge of instrumentation, electromechanical systems, robotics, fluidics, and basic networking concepts.
• Fluent English plus proficiency in at least one regional language such as Mandarin, Korean, or Thai.
• Strong troubleshooting, analytical, and customer communication skills.
• Willingness to work on a rotating shift schedule, including public holidays.

Job Offer

• Permanent employment contract.
• Salary of MYR 60000 to MYR 120000.
• Hybrid working arrangement.
• Open to EP sponsorship & relocation coverage

Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.