Remote Medical Tech Customer Support Specialist

Becton Dickinson; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Job summary

Becton Dickinson is seeking a customer support specialist based in Kuala Lumpur, Malaysia. The role focuses on professional, timely communication with customers, accurate documentation of interactions, and escalation when needed.

You will support field installations and coordinate parts shipments while maintaining patient safety and service quality. The position requires a Bachelor's degree preferred and a strong foundation in IT concepts, AD/VMware environments, and networking basics.

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in customer support or IT service delivery is desirable.
• Strong communication and problem solving skills are essential.

Responsibilities

• Follow customer support protocols and document interactions.
• Interact with customers professionally via verbal and written communication.
• Handle and escalate tickets in a high-pressure environment.
• Coordinate shipments of parts and supplies to customers.
• Support field teams to complete installations and ensure customer satisfaction.

Skills

Excellent communication

Time management

Team player

Problem solving

Education

Bachelor's degree preferred

Tools

SQL Server

SSIS

SQL Reporting Services

Active Directory

VMware

DNS

DHCP

Windows Services

IIS

XML

Job description

Becton Dickinson is seeking a customer support specialist based in Kuala Lumpur, Malaysia. The role focuses on professional, timely communication with customers, accurate documentation of interactions, and escalation when needed.

You will support field installations and coordinate parts shipments while maintaining patient safety and service quality. The position requires a Bachelor's degree preferred and a strong foundation in IT concepts, AD/VMware environments, and networking basics.