Remote Customer Service Officer – Offshore

Freelancing; Malaysia; Remote; MYR 33,480 - 55,800; Full time

Job summary

A growing e-commerce company is looking for a Customer Service Officer to join their team remotely. The role involves answering customer queries, providing support, and liaising with partners to ensure customer satisfaction. Applicants should possess excellent problem-solving and communication skills in both English and Mandarin. This position encourages a positive attitude and teamwork to maintain the company culture. Join us to enhance customer experience and be a brand advocate.

Qualifications

• Excellent problem-solving and communication skills are essential.
• Ability to work collaboratively with various teams.
• Self-motivated with a positive attitude.

Responsibilities

• Maintain a positive culture across the team.
• Answer customer queries and provide necessary support.
• Liaise with partners to fulfill customer requests.
• Ensure high-quality service standards.

Skills

Excellent problem-solving skills

Good communication skills (English and Mandarin)

Interpersonal skills

Conflict management

Job description

A growing e-commerce company is looking for a Customer Service Officer to join their team remotely. The role involves answering customer queries, providing support, and liaising with partners to ensure customer satisfaction. Applicants should possess excellent problem-solving and communication skills in both English and Mandarin. This position encourages a positive attitude and teamwork to maintain the company culture. Join us to enhance customer experience and be a brand advocate.