Customer Service Officer Offshore (Remote)

Freelancing; Malaysia; Remote; MYR 33,480 - 55,800; Full time

Job summary

A growing e-commerce company is looking for a Customer Service Officer to join their team remotely. The role involves answering customer queries, providing support, and liaising with partners to ensure customer satisfaction. Applicants should possess excellent problem-solving and communication skills in both English and Mandarin. This position encourages a positive attitude and teamwork to maintain the company culture. Join us to enhance customer experience and be a brand advocate.

Qualifications

• Excellent problem-solving and communication skills are essential.
• Ability to work collaboratively with various teams.
• Self-motivated with a positive attitude.

Responsibilities

• Maintain a positive culture across the team.
• Answer customer queries and provide necessary support.
• Liaise with partners to fulfill customer requests.
• Ensure high-quality service standards.

Skills

Excellent problem-solving skills

Good communication skills (English and Mandarin)

Interpersonal skills

Conflict management

Job description

Customer Service Officer Offshore (Remote)

PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.

Being part of PRISM+’s elite team of customer service professionals entails excellent problem‑solving, communication (both written and oral), and interpersonal skills.

As the face of the company, the customer service officer will work with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.

The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.

Customer service officers are expected to be self‑motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.

Responsibilities

• Maintain a positive and never‑say‑die attitude to promote or maintain a healthy culture across the team.
• Work with customers in answering their queries and providing them with the necessary support.
• Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.
• Maintain a high‑quality service standard that falls in line with the company’s customer experience strategy.

Requirements

• Data Entry and Management
• Social Media Moderation
• Internal and External Liaison
• Customer Support
• Conflict Management
• Good communication skills in both English and Mandarin.