Remote Bilingual Customer Service & Sales Specialist

Brendan Transportation; Kuala Lumpur; Remote; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Remote work

Job summary

Jora Malaysia is seeking a Customer Service and Sales Representative to join our small startup team. This is a remote position offering work-from-home flexibility.

The role focuses on responding promptly to customer inquiries, delivering exceptional service, and closing deals with pricing information.

Candidates fluent in English, Mandarin, and Bahasa Malaysia are preferred, with weekend and public holiday work required.

Qualifications

• Proven experience in customer service and sales.
• Fluent in English and Mandarin; Bahasa Malaysia is also required.
• Willingness to work weekends and public holidays.
• Able to work independently and manage multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about services and pricing.
• Close deals by identifying needs and presenting solutions.
• Record and coordinate customer bookings.
• Handle complaints and provide solutions to ensure satisfaction.
• Follow up post-service to ensure satisfaction and identify improvements.
• Maintain detailed records of customer interactions.
• Aim to meet and exceed customer satisfaction and sales targets.

Skills

English

Mandarin

Bahasa Malaysia

Job description

Jora Malaysia is seeking a Customer Service and Sales Representative to join our small startup team. This is a remote position offering work-from-home flexibility.

The role focuses on responding promptly to customer inquiries, delivering exceptional service, and closing deals with pricing information.

Candidates fluent in English, Mandarin, and Bahasa Malaysia are preferred, with weekend and public holiday work required.