Remote Admin Assistant - Customer Care & Ops

Zurich Insurance; Kuala Lumpur; Hybrid; MYR 33,480 - 66,960; Full time

Job summary

Zurich Insurance is hiring for a Full-Time position in Kuala Lumpur, Malaysia. The role involves processing customer requests via phone and written communication to ensure market-leading service and maintain customer relationships. Key accountabilities include achieving targets for productivity and efficiency, handling customer queries, and contributing to a supportive team culture. Candidates should demonstrate a customer-focused attitude and the capability to identify continuous improvement opportunities.

Responsibilities

• Process customer requests via phone or writing to meet customer expectations.
• Achieve targets for productivity, efficiency, and quality standards.
• Build and maintain excellent customer relationships through various tasks.
• Take personal responsibility for resolving basic customer queries.

Job description

Zurich Insurance is hiring for a Full-Time position in Kuala Lumpur, Malaysia. The role involves processing customer requests via phone and written communication to ensure market-leading service and maintain customer relationships. Key accountabilities include achieving targets for productivity and efficiency, handling customer queries, and contributing to a supportive team culture. Candidates should demonstrate a customer-focused attitude and the capability to identify continuous improvement opportunities.