Customer Service Executive (12-months Contract)

Zurich Insurance; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Customer Service Executive to provide exceptional service to customers. Responsibilities include troubleshooting issues, engaging with customers via multiple channels, and maintaining accurate documentation. Ideal candidates possess a bachelor's degree and strong communication skills. The role offers an opportunity to thrive in a dynamic environment, fostering professional growth.

Qualifications

• Previous experience in customer service or insurance preferred.
• Excellent verbal and written communication skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Engage with customers via phone, email, and chat.
• Troubleshoot customer problems efficiently.
• Document customer interactions in CRM.

Skills

Excellent communication skills

Problem-solving skills

Customer engagement

Education

Bachelor's degree

Job description

Customer Service Executive (12-months Contract)

Join to apply for the Customer Service Executive (12-months Contract) role at Zurich Insurance

Customer Service Executive (12-months Contract)

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Executive (12-months Contract) role at Zurich Insurance

Get AI-powered advice on this job and more exclusive features.

Overview

We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Overview

We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
• Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
• Maintain a deep understanding of our products and services to provide accurate information and recommendations.
• Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
• Gather customer feedback and insights to help improve our products, services, and overall customer experience.
• Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.
  
  

Qualifications

• Minimum bachelor’s degree
• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
  
  

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): Plaza Zurich, Kuala Lumpur

Schedule: Full Time

Recruiter name: Sheela Ramachandran

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance and Financial Services

Referrals increase your chances of interviewing at Zurich Insurance by 2x

Get notified about new Customer Service Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Head of Customer Service Center & Process Excellence, SEA

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Customer Service Supervisor - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service Support - L3 (Payment Team)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Workplace Experience Lead (PJ, Selangor)

Petaling Jaya, Selangor, Malaysia 1 month ago

Vice President (Institutional Customer Service) - CUSTODY - (Hybrid)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia MYR2,500.00-MYR3,000.00 5 months ago

Petaling Jaya, Selangor, Malaysia 18 minutes ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Sepang, Selangor, Malaysia MYR5,000.00-MYR6,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.