Remote Operations Implementation & Vendor Analytics Analyst

Zurich Insurance; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

Zurich Insurance is seeking a Vendor Management Specialist in Kuala Lumpur to oversee vendor performance, analyze operational data, and ensure effective contract administration. The ideal candidate will have at least 5 years of experience in operations or business analysis and strong skills in data analysis and stakeholder management. The position allows for remote work and offers competitive opportunities for process improvement initiatives, ensuring a seamless operational workflow.

Qualifications

• Minimum 5 years of relevant experience in operations, business analysis, or process excellence roles.
• Proven experience in data analysis, requirements gathering, solution analysis, and UAT management.
• Experience working with outsourced service providers is an advantage.

Responsibilities

• Maintain effective vendor relationships and monitor performance against KPIs.
• Manage day‑to‑day operational matters for outsourced services.
• Analyze operational data and performance trends to identify improvement opportunities.
• Prepare management reports on operational performance and vendor outcomes.

Skills

Business analysis

Problem-solving

Data analysis

Stakeholder management

Operational processes understanding

Proficient in Power BI

Education

Bachelor’s degree in business or related field

Tools

Power BI

Power Automate

Lean methodologies

Job description

Zurich Insurance is seeking a Vendor Management Specialist in Kuala Lumpur to oversee vendor performance, analyze operational data, and ensure effective contract administration. The ideal candidate will have at least 5 years of experience in operations or business analysis and strong skills in data analysis and stakeholder management. The position allows for remote work and offers competitive opportunities for process improvement initiatives, ensuring a seamless operational workflow.