Operations Executive: Customer Experience & Support

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly incentive

Overseas convention

Job summary

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a results-driven professional to support customer-focused service delivery and daily operations. You will help meet customer expectations by handling basic tasks, maintaining good relationships, and learning relevant systems and processes.

The role requires a Bachelor's degree and offers opportunities to develop data analysis skills, compliance awareness, and progression within Zurich while contributing to a positive team culture.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
• Proficiency in data analysis tools and reporting systems preferred.
• Familiarity with compliance and regulatory requirements.

Responsibilities

• Set and achieve high targets to maintain productivity, efficiency, and quality standards.
• Build and maintain excellent customer relationships through processing basic tasks while understanding relevant systems, products, processes, and procedures.
• Support other colleagues with basic administrative tasks.
• Contribute to a positive and supportive team culture and learn about the importance of customer focus.
• Achieve competency and behavior-based objectives and seek role progression or opportunities to develop knowledge.

Skills

Customer service

Teamwork

Communication

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or a related field

Tools

Data analysis tools

Reporting systems

Job description

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a results-driven professional to support customer-focused service delivery and daily operations. You will help meet customer expectations by handling basic tasks, maintaining good relationships, and learning relevant systems and processes.

The role requires a Bachelor's degree and offers opportunities to develop data analysis skills, compliance awareness, and progression within Zurich while contributing to a positive team culture.