Global Insurance Operations Specialist

Zurich Insurance; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Zurich Insurance Malaysia is seeking a Multinational Customer Service Specialist to join our regional centre in Kuala Lumpur. You will support customers and brokers with our insurance services and help manage a diverse Asia Pacific portfolio.

The role focuses on ensuring accurate data, timely policy issuance, and strong partner relationships while upholding Zurich's global service standards and operating protocols.

Qualifications

• Passion for insurance, communication and international trade.
• Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is an advantage.
• Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is an advantage.
• Excellent communication and customer focus capabilities.
• Strong focus on responsibility and accuracy.
• Excellent English is a must, additional language(Chinese language) is an advantage

Responsibilities

• As a Specialist in Multinational Customer Service Specialist, your main responsibilities will involve: Support the seamless experience of customers and brokers with our services.
• Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
• Maintaining the quality of data in administrative systems.
• Assuring the consistency of local insurance policies and our commitment to the global customer.
• Conduct all activities in line with operating protocols.
• Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
• Maintain and further develop the relationships with insurance partners.

Skills

Insurance knowledge

International insurance experience

Non-life products knowledge

Communication skills

Attention to detail

English proficiency

Chinese language

Job description

Zurich Insurance Malaysia is seeking a Multinational Customer Service Specialist to join our regional centre in Kuala Lumpur. You will support customers and brokers with our insurance services and help manage a diverse Asia Pacific portfolio.

The role focuses on ensuring accurate data, timely policy issuance, and strong partner relationships while upholding Zurich's global service standards and operating protocols.