Insurance Operations Specialist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Zurich in Kuala Lumpur, Malaysia, seeks a Multinational Customer Service Specialist to support customers and brokers in a regional hub. You will assist with policy issuance, coordination with insurance partners, and data management while upholding Zurich's standards across 20 countries in Asia Pacific.

The role emphasizes English communication, accuracy, and collaborative problem-solving within a global insurance framework. Join a team that manages regional risk and client services.

Qualifications

• Excellent English language skills are required.
• Experience in international insurance or claims is advantageous.
• Strong communication and customer focus.
• Attention to data accuracy and process compliance.
• Ability to work with partners across Asia Pacific.

Responsibilities

• Support customers and brokers to ensure seamless service.
• Monitor KPIs related to policy issuance and premium collection.
• Maintain data quality in administrative systems.
• Coordinate with insurance partners and internal teams.
• Adhere to operating protocols and company standards.
• Respond to less typical queries and arrangements.
• Develop relationships with insurance partners.

Skills

English proficiency

Communication

International exposure

Insurance knowledge

Data accuracy

Job description

Multinational Customer Service Specialist

We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur,
Malaysia.

We are part of International programs of Zurich and we are helping our clients to manage their risk
globally. The team is responsible for management of insurance partners around 20 countries in Asia
Pacific region. The team also oversees and coordinates the portfolio, policy issuance, premiums and
claims.

Successful candidate will be responsible for servicing clients in cooperation with external insurance
companies.

Your role

• As a Specialist in Multinational Customer Service Specialist, your main responsibilities will involve:
  Support the seamless experience of customers and brokers with our services.
• Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
• Maintaining the quality of data in administrative systems.
• Assuring the consistency of local insurance policies and our commitment to the global customer.
• Conduct all activities in line with operating protocols.
• Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
• Maintain and further develop the relationships with insurance partners.

Your Skills and Experience

As a Specialist in International insurance, your skills and experience will ideally include:

• Passion for insurance, communication and international trade.
• Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
• Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is advantage.
• Excellent communication and customer focus capabilities.
• Strong focus on responsibility and accuracy.
• Excellent English is a must, additional language(Chinese language) is an advantage

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.