Relationship Executive SEA

Global Payments Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Global Payments Inc. is seeking a Relationship Executive to support the SEA Enterprise Relationship Management team within the Commercial group. You will focus on retaining key accounts, align client technology with business goals, and prepare materials for business reviews.

The role involves cross-sell opportunities, data-driven insights, and close collaboration with client success and implementation teams to resolve merchant issues and meet service levels.

Qualifications

• Minimum 5 years experience in account management with senior leaders.
• Strong commercial sense and client-focused mindset.
• Interest in payments technology and industry trends.

Responsibilities

• Focus on account retention and revenue growth for the assigned portfolio.
• Understand client needs and align client technology with business strategies.
• Prepare client-facing materials for business reviews.
• Identify cross-sell opportunities through data analysis.
• Plan and track account activity using CRM tools.
• Coordinate with client success and implementation teams on cross-functional issues.
• Act as secondary liaison with merchants to ensure satisfaction and timely resolutions.
• Coordinate merchant requests and monitor SLAs.

Skills

Account management

Commercial acumen

Senior stakeholders

Payments tech

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Relationship Executive, to support our SEA Enterprise Relationship Management team, to join our ever-evolving Commercial team and help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Globalpayer.

About the team

You will be part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.

What you'll own

• Focus on account retention and continued revenue growth for assigned portfolio.
• Understand client needs and ensure alignment of client technology and business strategies.
• Prepare client-facing materials to support Relationship Management team in business reviews.
• Uncover cross-sell opportunities through customer research and data analysis.
• Plan and track account activity and performance via CRM tools.
• Collaboration with client success and implementation teams on cross-functional customer issues.
• Act as secondary contact with direct liaison with merchants and proactively coordinate with internal departments to ensure prompt resolution to merchant satisfaction.
• Coordination on all merchant requests, with monitoring to ensure completion within agreed service level.
• Other related duties as assigned.

What you'll bring

• Experience in account management with commercial acumen
• At least 5 years of experience interacting and partnering with senior management
• Keen interest in payments and technology

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

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