Regional Retail Operations Manager

GS CYCLE SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

GS CYCLE SDN. BHD. is seeking a branch operations leader to oversee daily activities across multiple outlets in Klang Valley. You will ensure policy compliance, provide on-site support, drive sales initiatives, and deliver data-driven insights to guide strategic decisions.

Responsibilities include mentoring branch teams, managing customer complaints, and maintaining safety and brand standards across all locations.

Responsibilities

• Oversee daily branch operations ensuring compliance with company policies and standards.
• Travel regularly to Klang Valley branches to conduct operational reviews and on-site support.
• Monitor branch sales performance and implement marketing initiatives to hit targets.
• Prepare, analyze and present sales reports with actionable insights for growth.
• Mentor and develop branch teams by setting KPIs and conducting evaluations.
• Handle escalated customer complaints and resolve operational issues promptly.
• Track branch and team performance through regular monitoring and reporting.
• Uphold safety, operational and brand standards across all branches.

Job description

GS CYCLE SDN. BHD. is seeking a branch operations leader to oversee daily activities across multiple outlets in Klang Valley. You will ensure policy compliance, provide on-site support, drive sales initiatives, and deliver data-driven insights to guide strategic decisions.

Responsibilities include mentoring branch teams, managing customer complaints, and maintaining safety and brand standards across all locations.