Retail Branch Manager – Growth & Customer Experience

CXT GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Bonus

Annual Company Trip

Annual Dinner

Job summary

CXT Group Sdn Bhd is seeking a capable retail supervisor to oversee daily operations across multiple outlets in Kuala Lumpur. You will manage stock positioning, ensure pricing accuracy and uphold brand visuals while driving sales and customer satisfaction.

You will supervise Retail Executives, monitor staff performance, and enforce company policies. Willingness to travel and own transport are required. Training and development opportunities await the right candidate.

Qualifications

• Candidate must possess at least Diploma, Advanced, Higher, Bachelor Degree or equivalent.
• Preferably Senior Executive of at least 2 years of working experience in Retail Sales or equivalent field.
• Possess own transport and willing to travel as this position require outstation duties.
• Discipline, self-motivated & willing to learn.

Responsibilities

• Oversee and maintain efficient retail operations and maximize revenue from outlets.
• Manage stock positioning and review stock status to prevent stock loss.
• Ensure accurate pricing display and visual merchandising meet company standards and brand image.
• Identify current and future customer requirements and improve sales & services by establishing rapport.
• Measure customer satisfaction, handle feedback or complaints, and service recovery.
• Supervise Retail Executives and outlet staff daily activities and sales progress, enforcing company policies.

Skills

Retail management

Customer service

Stock control

Visual merchandising

Team supervision

Education

Diploma or degree

Job description

CXT Group Sdn Bhd is seeking a capable retail supervisor to oversee daily operations across multiple outlets in Kuala Lumpur. You will manage stock positioning, ensure pricing accuracy and uphold brand visuals while driving sales and customer satisfaction.

You will supervise Retail Executives, monitor staff performance, and enforce company policies. Willingness to travel and own transport are required. Training and development opportunities await the right candidate.