Regional IT Support (APAC)

Sunrider International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Group Insurance

Family Medical Benefits

Flexi Work

Job summary

Sunrider International (Malaysia) Sdn Bhd is seeking a proactive IT Support professional to deliver regional L1/L2 support across the APAC region from Kuala Lumpur. You will handle SQL reporting, IT operations tasks, and basic networking while coordinating with cross-country teams.

The role emphasizes independent work, effective communication, and timely issue resolution in a fast-paced business environment. Occasional after-hours support may be required to maintain critical systems and reports.

Qualifications

• Proficiency in SQL scripting and database queries.
• Good understanding of basic networking (TCP/IP, LAN/WAN, Wi-Fi).
• Experience with IT operations involving scheduled jobs or recurring processes.
• Familiarity with business applications or system support is beneficial.

Responsibilities

• Provide L1/L2 regional helpdesk support across APAC.
• Develop, maintain, and optimize SQL scripts for reporting.
• Execute operational tasks including monthly bonus runs and scheduled jobs.
• Troubleshoot basic network issues and coordinate with HQ teams for complex problems.
• Support internal systems like Exigo and related web apps.
• Collaborate with regional teams and provide after-hours support when required.

Skills

SQL scripting

Database queries

Networking basics

IT operations

Communication

Problem solving

Education

Diploma or Degree in IT/CS

Tools

Exigo

Job description

We are seeking a proactive and technically skilled Regional IT Support (APAC) professional to join our expanding technology team. This role provides multi-country IT support across the APAC region, ensuring smooth day-to-day operations, timely issue resolution, and reliable system performance.

The ideal candidate is someone who enjoys problem-solving, communicates effectively with regional teams, and can work independently while supporting fast-paced business operations.

KEY RESPONSIBILITIES

1. Regional Helpdesk Support

Provide L1 and L2 technical support to users across multiple APAC countries.

Troubleshoot hardware, software, system access, and application issues.

Manage and resolve support tickets within defined SLAs.

2. SQL Reporting & Data Support

Develop, maintain, and optimize SQL scripts for operational and analytical reporting.

Ensure accuracy, completeness, and timely delivery of all scheduled reports.

Work with cross-functional stakeholders to improve reporting output and data quality.

3. IT Operations Support

Execute essential operational tasks, including monthly bonus runs, scheduled jobs, and routine system health checks.

Maintain clear documentation for operational workflows and processes.

Monitor job execution and elevate issues when needed.

4. Basic Networking Support

Troubleshoot basic network issues (connectivity, IP configuration, Wi‑Fi).

Support local network devices (routers, switches, access points).

Coordinate with regional/HQ network teams for advanced troubleshooting.

5. System & Application Support

Provide support for internal systems, including Exigo and related web applications.

Assist users in resolving system-related issues and coordinate fixes with technical teams.

6. Collaboration & Regional Coordination

Work with teams across different APAC markets to support day‑to‑day IT needs.

Participate in after‑hours or weekend support when required for critical operations or maintenance.

REQUIREMENTS

Education & Experience

Diploma or Degree in Information Technology, Computer Science, or related field.

1–3 years’ experience in IT Support, System Support, or IT Operations.

Technical Skills

Proficiency in SQL scripting and database queries.

Good understanding of basic networking (TCP/IP, LAN/WAN, Wi‑Fi).

Experience in IT operations involving scheduled jobs or recurring processes.

Familiarity with business applications or system support is an advantage.

Soft Skills

Strong communication skills, especially in supporting users from different countries.

Analytical thinker with good problem‑solving skills.

Able to work independently with minimal supervision.

Organized, responsible, and detail oriented.

Language Skills

Good command of English, both written and spoken

Knowledge of other language will be a plus

Additional Information

Occasional after‑hours or weekend support may be required for operational tasks.

Regional collaboration and communication with cross-country teams.

WHY JOIN US

Be part of a regional IT team supporting dynamic APAC markets.

Opportunity to enhance your skills in SQL, system operations, and cross‑country support.

Collaborative, fast‑paced, and growth‑driven work environment.

Career advancement opportunities in IT operations, systems, or engineering.

Perks and benefits

• Medical Dental Parking Group Insurance, Family Medical Benefits, Flexi Wo