Area Executive Retail Operations

DKSH Malaysia Sdn Bhd; Klang City, Port Klang; On-site; MYR 60,000 - 100,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Area Executive to drive sales performance and operational excellence across F&B retail outlets in Klang Valley. You will manage outlet efficiency, coaching PICs, and ensuring SOP compliance to support growth.

The role requires a Diploma/Degree in Business, at least 1 year in F&B retail, strong English communication, and willingness to travel within Klang Valley. You will lead recruitment, manage KPI goals, and uphold hygiene and safety standards while

Qualifications

• Minimum Diploma or Degree in Business or a related discipline.
• Minimum 1 year of working experience as an Area Executive in the F&B retail chain industry.
• Excellent written and verbal communication with fluency in English.
• Willingness and ability to travel within Klang Valley area.

Responsibilities

• Drive sales and achieve targets across Klang Valley outlets with timely collections.
• Supervise outlet PIC performance to SOPs and standards.
• Monitor costs and conduct monthly cash audit checks.
• Oversee inventory management including stock counts, ordering, and wastage control.
• Lead outlet recruitment and manpower planning to meet operational demands.
• Ensure HR compliance with labour laws across outlets.
• Maintain hygiene and food safety standards at all times.
• Plan and facilitate training and service improvement activities.
• Address customer complaints and take corrective action to protect brand reputation.
• Support execution of advertising and promotions and report effectiveness.

Skills

Interpersonal skills

Communication skills

Willingness to travel

Analytical skills

Education

Diploma or Degree in Business

Job description

The Area Executive drives sales performance and operational excellence across assigned Food and Beverage (F&B) retail outlets in Klang Valley. This role plays a pivotal part in ensuring outlet efficiency, team effectiveness, and customer satisfaction, directly contributing to DKSH's growth objectives within the Sales function.

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
• Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
• Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
• Ensure outlets consistently achieve strong OEA results through high operational and service standards
• Oversee inventory management including stock count, ordering, usage, and wastage control within Key Performance Indicator (KPI) thresholds
• Lead outlet recruitment, staff placement, and manpower planning to meet operational demands across regular and peak periods
• Monitor outlet attrition rates and ensure full compliance with labour laws in all Human Resources (HR) matters
• Ensure all products are prepared in accordance with SOPs and that outlets comply with hygiene and food safety standards at all times
• Plan and facilitate training programmes and service improvement activities to achieve and sustain customer service standards
• Address and resolve customer complaints through timely corrective action to prevent recurrence and protect brand reputation
• Drive the execution of advertising and promotional activities and report progress and effectiveness to management
• Cascade operations KPIs to outlet PICs and team members through structured goal setting, tracking, and performance review processes
• Lead and develop team members in Retail and Outlet Operations, aligned with DKSH behavioral standards and continuous learning principles
• Administrative duties and coordination tasks as required, including new outlet set-up support, promotional counter activation, and outlet maintenance and pest control oversight
• Minimum Diploma or Degree in Business or a related discipline, or an equivalent qualification
• Minimum 1 year of working experience as an Area Executive in the F&B retail chain industry
• Excellent interpersonal skills with strong analytical capabilities
• Strong written and verbal communication and presentation skills with demonstrated fluency in English
• Self‑motivated with a results‑oriented approach and the drive to meet targets in a dynamic environment
• Sound knowledge and understanding of the industry, market, and customer landscape
• Willingness and ability to travel within Klang Valley area

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

What can I earn as a Retail Operations Executive