Regional F&B Outlet Manager – Drive Growth & Service

Secret Recipe Cakes & Cafe Sdn Bhd; Selangor; Presencial; MYR 60 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Miscellaneous allowance

Dental

Parking

Bithday Gift

Wedding Gift

Compassionate Token

Resumo da oferta

Secret Recipe Cakes & Cafe Sdn Bhd is seeking an experienced Hospitality/F&B Manager to lead outlet teams, drive service excellence, and uphold food safety and inventory controls. You will coach staff, improve sales, and ensure high-quality customer experiences. A Diploma/Bachelor in related disciplines and 3–4 years of management experience are required.

Transportation for outlet visits is needed. Join us to contribute to brand growth and uphold our standards across multiple locations in

Qualificações

• At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.

Responsabilidades

• Ensures that outlet teams are delivering excellent customer service in the area
• Ensures that all customer feedback are appropriately addressed
• Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back
• Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership
• Compliance with all legal, financial and operating company policies and procedures
• Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
• All in outlet SOPs are strictly adhered to at all times
• All products and services going out to customers are of high quality and within standard
• Outlet is well kept and maintained, representing the brand appropriately
• Ensures that all outlets within area are adequately staffed at all levels
• Creates positive people culture and working environment within all outlets in area where people are motivated
• Monitors staff retention and turnover, initiates plans to retain people
• Values and respects diversity
• Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
• Ensures that training and development of outlet teams are of high quality and timely
• Sets targets, tracks and monitors performance of individual outlets
• Drives action plans to achieve these targets
• Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
• Control Shrinkages, store theft and fraud
• Improves product mix to improve sales productivity for better food cost
• Always looking for opportunities to grow brand in area
• Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
• Coaches and supports new outlet management
• Implements plans to reach Financial and Operational goals

Conhecimentos

Hospitality management

F&B operations

Customer service

Food safety

Inventory management

Staff management

Formação académica

Diploma/Bachelor in Hospitality & F&B management

Ferramentas

Outlets operations

Descrição da oferta de emprego

Secret Recipe Cakes & Cafe Sdn Bhd is seeking an experienced Hospitality/F&B Manager to lead outlet teams, drive service excellence, and uphold food safety and inventory controls. You will coach staff, improve sales, and ensure high-quality customer experiences. A Diploma/Bachelor in related disciplines and 3–4 years of management experience are required.

Transportation for outlet visits is needed. Join us to contribute to brand growth and uphold our standards across multiple locations in