Branch Manager, Pastry Café — Lead Growth & Service

Talent Recruit; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Talent Recruit is seeking a Service/Branch Manager for a well-known Pastry Cafe in Johor Bahru. You will lead daily operations, manage staff, ensure quality, and drive profitability while upholding licensing and safety standards.

The ideal candidate holds a diploma or bachelor’s in business or management, has at least 5 years as assistant or restaurant manager, and demonstrates strong leadership, budgeting and data-driven decision making. Weekend work and rotating shifts are required.

Qualifications

• Minimum a diploma or bachelor’s degree in Business Administration, Management, or related field.
• At least 5 years of experience as assistant manager or restaurant manager.
• Strong leadership, communication, and interpersonal skills.
• Experience running a 60-seat restaurant.
• Excellent organizational and multitasking abilities.
• Proficient in financial management and budgeting.
• Ability to analyze data and make informed decisions.
• Knowledge of industry and market trends.
• Willing to work weekends and rotating shifts.

Responsibilities

• Recruiting, interviewing and training staff to follow restaurant procedures.
• Greeting and advising customers.
• Maintaining safety and food quality standards.
• Ensuring compliance with licensing, hygiene and health and safety legislation.
• Promoting and marketing the business.
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
• Preparing and presenting staffing/sales reports.
• Keeping statistical and financial records.
• Assessing and improving profitability.
• Making improvements to the running of the business and developing the restaurant.
• Keeping customers happy, getting their feedback on the experience and handling complaints.
• Organizing schedules, keeping track of employees hours and recording payroll data.
• Ordering food, linens, gloves and other supplies while staying within budget limitations.
• Supervising daily shift operations, including front- and back-of-house restaurant operations.
• Controlling operational costs and identifying ways to cut waste.
• Appraising staff performance and disciplining or retraining employees to correct poor performance

Skills

Leadership

Communication

Interpersonal skills

Financial management

Budgeting

Data analysis

Industry knowledge

Education

Diploma or Bachelor's degree in Business Administration/Management

Job description

Talent Recruit is seeking a Service/Branch Manager for a well-known Pastry Cafe in Johor Bahru. You will lead daily operations, manage staff, ensure quality, and drive profitability while upholding licensing and safety standards.

The ideal candidate holds a diploma or bachelor’s in business or management, has at least 5 years as assistant or restaurant manager, and demonstrates strong leadership, budgeting and data-driven decision making. Weekend work and rotating shifts are required.