Guest Experience Specialist - Fast, Friendly Café Service

Secret Recipe Cakes & Cafe Sdn Bhd; Ipoh; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Birthday Gift

Wedding Gift

Compassionate Token

Job summary

Secret Recipe Cakes & Café Sdn Bhd is seeking a Service Crew in Ipoh, Malaysia to deliver outstanding customer service in a fast-paced lifestyle café. You will greet guests, take orders, serve food and beverages, and ensure orders are accurate and delivered on time while maintaining quality standards.

You will support training for new staff, uphold QSC and SOP compliance, and help with upselling and guest satisfaction.

Responsibilities

• Ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently
• Provide support to all new and exiting staff and provide skills coaching
• Maintain QSC compliance & adhere to all SOP
• Paying serious attention to customer service by making sure all customers are satisfied with our services
• Making sure that all crew demonstrate friendliness, interest and care towards all customers equally and consistently
• To ensure all staff greet customers with smiles, perform suggestive & up selling at all time and follow by complementary closing as per SOP
• Attend and follow up to all customers’ request or order promptly
• Making sure that all food and beverage orders are served on time as stated in the SOP
• Responsible for table visitation to check on customers’ satisfaction consistently
• Be responsible, handle/resolve customers’ complaint promptly and courteously without being defensive
• Responsible for making sure all complaints and feedback are reported to CM or AM in charge immediately for further action and log onto the log book provided for reference
• Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of supervisor or manager
• Responsible for scheduling and staffing in the absent of supervisor and manager
• Be responsible for staff welfare in the absent of supervisor and manager
• Organizing and supervising (Briefing) to all staff prior to work on daily basis
• Ensure all mise-en-place for all sections are ready prior to opening
• Be responsible and making sure that no grouping and staff remain at their station or section assigned at all time during peak period
• Make sure all staff are well groomed base of SOP consistently
• Consistently making sure all food and beverage quality are as per SOP
• Maintain a high standard of housekeeping in the outlet for QSC at all time
• Assist supervisor and manager to monitor and minimize wastages, breakages, pilferage, food quality and variance
• In the absent of supervisor or manager, making sure all administrative/paper work are completed on time and compliance to company’s regulation and guidelines.
• Responsible for all SOP, DOs & DONTs, Standards, and Policies are adhere consistently
• Take responsibility on any duties as assigned by the management from time to time

Job description

Secret Recipe Cakes & Café Sdn Bhd is seeking a Service Crew in Ipoh, Malaysia to deliver outstanding customer service in a fast-paced lifestyle café. You will greet guests, take orders, serve food and beverages, and ensure orders are accurate and delivered on time while maintaining quality standards.

You will support training for new staff, uphold QSC and SOP compliance, and help with upselling and guest satisfaction.