Area Manager (Selangor)

Secret Recipe Cakes & Cafe Sdn Bhd; Selangor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Bithday Gift

Wedding Gift

Compassionate Token

Job summary

Secret Recipe Cakes & Cafe Sdn Bhd is seeking an experienced Hospitality/F&B Manager to lead outlet teams, drive service excellence, and uphold food safety and inventory controls. You will coach staff, improve sales, and ensure high-quality customer experiences. A Diploma/Bachelor in related disciplines and 3–4 years of management experience are required.

Transportation for outlet visits is needed. Join us to contribute to brand growth and uphold our standards across multiple locations in

Qualifications

• At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.

Responsibilities

• Ensures that outlet teams are delivering excellent customer service in the area
• Ensures that all customer feedback are appropriately addressed
• Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back
• Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership
• Compliance with all legal, financial and operating company policies and procedures
• Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
• All in outlet SOPs are strictly adhered to at all times
• All products and services going out to customers are of high quality and within standard
• Outlet is well kept and maintained, representing the brand appropriately
• Ensures that all outlets within area are adequately staffed at all levels
• Creates positive people culture and working environment within all outlets in area where people are motivated
• Monitors staff retention and turnover, initiates plans to retain people
• Values and respects diversity
• Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
• Ensures that training and development of outlet teams are of high quality and timely
• Sets targets, tracks and monitors performance of individual outlets
• Drives action plans to achieve these targets
• Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
• Control Shrinkages, store theft and fraud
• Improves product mix to improve sales productivity for better food cost
• Always looking for opportunities to grow brand in area
• Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
• Coaches and supports new outlet management
• Implements plans to reach Financial and Operational goals

Skills

Hospitality management

F&B operations

Customer service

Food safety

Inventory management

Staff management

Education

Diploma/Bachelor in Hospitality & F&B management

Tools

Outlets operations

Job description

Miscellaneous leaves (i.e Birthday,Compassionate, Wedding, Examination, Calamity etc)

Birthday Gift

Wedding Cake

Staff Purchase Discount

To be successful in this role, you will need to have...

At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.

Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry

Experienced with food safety and inventory management procedures

Passionate for customer service and sales

Possess own transportation for outlet visits

Job Responsibilities

Operational

Customer

• Ensures that outlet teams are delivering excellent customer service in the area
• Ensures that all customer feedback are appropriately addressed
• Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

Operations

• Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:
  • Compliance with all legal, financial and operating company policies and procedures
  • Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
  • All in outlet SOPs are strictly adhered to at all times
  • All products and services going out to customers are of high quality and within standard
  • Outlet is well kept and maintained, representing the brand appropriately

People

Outlet Teams

• Ensures that all outlets within area are adequately staffed at all levels
• Creates positive people culture and working environment within all outlets in area where people are motivated
• Monitors staff retention and turnover, initiates plans to retain people
• Values and respects diversity

Training and Development

• Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
• Ensures that training and development of outlet teams are of high quality and timely
• Sets targets, tracks and monitors performance of individual outlets
• Drives action plans to achieve these targets

Profit

• Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
• Control Shrinkages, store theft and fraud
• Improves product mix to improve sales productivity for better food cost

Growth

Brand

• Always looking for opportunities to grow brand in area

New Outlet Openings and New Products

• Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
• Coaches and supports new outlet management
• Implements plans to reach Financial and Operational goals

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Secret Recipe, a lifestyle café chain has become a household name following its debut in Malaysia since 1997. Secret Recipe has successfully established its brand name in Malaysia, Singapore, Indonesia, Thailand, China and Philippines by virtue of its fine quality cakes, fusion food and distinctive service. In line with our rapid business expansion, we offer exciting opportunities for competent individuals to join our team.

Secret Recipe, a lifestyle café chain has become a household name following its debut in Malaysia since 1997. Secret Recipe has successfully established its brand name in Malaysia, Singapore, Indonesia, Thailand, China and Philippines by virtue of its fine quality cakes, fusion food and distinctive service. In line with our rapid business expansion, we offer exciting opportunities for competent individuals to join our team.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Parking
• Bithday Gift
• Wedding Gift
• Compassionate Token