Recruitment Program Coordinator

Allegis Global Solutions; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

Allegis Global Solutions in Malaysia seeks a Recruitment Program Coordinator to join a fast-paced, process-driven team. You will support the contingent/contract worker lifecycle from onboarding to off-boarding and provide first-line customer support to Hiring Managers and Suppliers.

Key duties include coordinating interviews, processing onboarding/off-boarding, updating worker assignments, communicating with clients and vendors, and assisting with invoice management.

Qualifications

• 1–3+ years in recruitment, staffing, administration, coordination, or MSP experience.
• Excellent analytical and problem-solving skills.
• Meticulous, organized, with strong stakeholder management.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance.
• Time management, self-motivated, and perseverant.
• Excellent customer service and communication skills.
• Process-driven, collaborative in recruitment.

Responsibilities

• Support Hiring Managers, Suppliers, and Recruitment Program Specialists during all stages of the contract/contingent labor lifecycle.
• Document client issues and track resolutions to ensure satisfaction.
• Maintain and update worker assignments reflecting changes.
• Provide regular program status updates to leadership and assist in invoice management.

Skills

Interview scheduling

Time management

Customer service

Documentation

Stakeholder management

Analytical skills

Education

Bachelor's degree preferred

Tools

MS Office

VMS systems

Job description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

The Recruitment Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven team environment. The Recruitment Program Coordinator will facilitateand managevarious processes (client specific) within the contingent/contractworker lifecycle from onboarding through to off-boarding. The Recruitment Program Coordinator also provides first-level customer support to Hiring Managers and Suppliers. Responsibilities include, but not limited to:

• Support Hiring Managers, Suppliers, and Recruitment Program Specialists/Team during all stages of the contract/contingentlabor acquisition process including but not limited to: interview scheduling, on-boarding/off-boarding, contractor assignment management, time and expense management,and other duties as it relates to the MSP/SOW program
• Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face to face meetings, email, and phone
• Conduct research and analysis to resolve client’s or supplier inquiries as needed
• Provide program status reports to leadership as required
• Support the Program Lead in invoice management
• Changes or amendments in the VMS (Fieldglass), such as cost center, hiring manager, budgets etc.
• Monitor performance against contract SLA’s (i.e. pending end of assignments extensions/closures, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time.

Qualifications

Qualifications, Skills, Education, and Experiences

• 1-3or more years in recruitment, staffing, administration, coordination, facilitation of vendor management processes,and/or MSP experience
• Excellent analytical and problem-solving skills
• A meticulous eye for detail, organized, with proof of execution and great stakeholder management capabilities
• Excellent documentation and follow-up skills
• Strong determination to impact performance
• Time management, self-motivated, and perseverance
• Excellent customer service skills with an aptitude for administration and support
• Excellent verbal and written communication skills
• Someone who is determined & outgoing, yet professional, curious by nature, and is process-driven, yet understands the importance of adding value and partnership in recruitment
• MS Office/Tools - intermediate to advanced skills
• VMS or related systems/tools or someone who is an efficient learner and quick to pick up technologies, resources and processes.

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.