Recruiter

PERSOL Business Service; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

PERSOL Business Service is seeking a recruitment-focused professional in Kuala Lumpur to pre-screen, interview and register applicants. You will create candidate profiles, manage resourcing pools and handle inbound calls while meeting SLA targets.

The role requires English fluency, ERP/MS Office experience and strong stakeholder communication. You will engage with Australian stakeholders on Australia-time shifts and contribute to pipeline development and reporting.

Qualifications

• Minimum degree in HR/Business Administration or equivalent.
• Experience in recruitment or customer service roles.
• Fluent in English with strong written and verbal communication.
• Familiarity with ERP, digital recruitment tools and MS Office.
• Client-focused with interpersonal skills and ability to build relationships.
• Experience meeting SLA and KPIs.
• Available to work 7am-4pm Australia time.
• Comfortable communicating with Australian stakeholders in resourcing activities.

Responsibilities

• Pre-screening and interviewing applicants and ensuring registrations are completed.
• Create candidate profiles and update comments in our system promptly.
• Attend inbound calls with minimal abandoned calls.
• Manage resourcing pool from assigned job orders promptly.
• Utilize job database, search engines and social channels effectively.
• Provide regular reporting on job order rates and success metrics.
• Attend meetings with customers to improve delivery.
• Proactively build a pipeline and resolve escalations from customers and candidates.
• Ensure communications are consistent with stakeholders.
• Handle administrative tasks and data integrity across projects.

Skills

English fluency

Communication skills

Education

BA/BS in HR or Business Admin

Tools

ERP

MS Office

Web-based recruitment tools

Job description

• Responsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicants
• Creating candidate profiles, updating comments and activities in our system on a timely manner
• Attending to inbound calls with no calls left abandoned
• Managing resourcing pool effectively from the assigned respective job order in a timely and effective manner
• Effectively utilizing Job database, search engines, and other social channels
• Provide regular & timely reporting regarding job order rates / success rates & etc
• Attend meeting with customer, as required to improve delivery
• Proactive in building pipeline and resolves any escalations from customers and candidates, including account managers
• Ensure all communications are consistent with internal and external stakeholders
• Manage all administration work including support for projects or any initiative organized by the department
• Ensure data quality and data integrity are maintained
• Perform other ad hoc duties and special projects as requested

Job Requirements

• Minimum Degree in Human Resource/ Business Administration or equivalent
• Experience in recruitment or any customer service-related roles
• Fluent in English language. Process good written and verbal communication skills
• Experience in ERP, digital recruitment, web-based technology and good in MSOffice
• Client focus with good interpersonal skills and ability to build good relationships.
• Experience in meeting SLA and KPIs
• Willing to work 7am - 4pm (Follow Australia time)
• Comfortable to carry out daily conversation with Australians in terms of resourcing activity