Graduate Trainee - Recruiter

PERSOL Business Service; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

PERSOL Business Service is seeking a Recruitment Support specialist in Kuala Lumpur. You will pre-screen applicants, conduct interviews, create candidate profiles, and manage registrations while maintaining data integrity.

You will handle inbound calls and align resourcing with job orders. The role requires a degree in HR or business admin, English fluency, ERP and MS Office experience, and the ability to meet SLA/KPIs.

Qualifications

• Degree in HR/Business Admin or equivalent.
• Experience in recruitment or customer service.
• Fluent in English with strong written and verbal communication.
• Experience with ERP, digital recruitment, and MS Office.
• Client-focused with strong interpersonal skills and relationship-building.
• Experience meeting SLA and KPIs.
• Willing to work 7am–4pm Australia time.
• Comfortable conversing with Australians for resourcing activities.

Responsibilities

• Pre-screen and interview applicants and ensure registrations are completed.
• Create candidate profiles and update comments and activities in our system.
• Attend inbound calls and keep call targets met.
• Manage resourcing pool from the assigned job orders promptly.
• Utilize job databases, search engines, and social channels.
• Provide regular reporting on order rates and success rates.
• Attend customer meetings to improve delivery.
• Build pipeline and resolve escalations from customers and candidates.
• Ensure data quality and data integrity are maintained.
• Perform ad hoc duties and special projects as requested.

Education

Degree in Human Resource/Business Administration or equivalent

Tools

ERP

MS Office

Web-based recruitment

Job description

• Responsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicants
• Creating candidate profiles, updating comments and activities in our system on a timely manner
• Attending to inbound calls with no calls left abandoned
• Managing resourcing pool effectively from the assigned respective job order in a timely and effective manner
• Effectively utilizing Job database, search engines, and other social channels
• Provide regular & timely reporting regarding job order rates / success rates & etc
• Attend meeting with customer, as required to improve delivery
• Proactive in building pipeline and resolves any escalations from customers and candidates, including account managers
• Ensure all communications are consistent with internal and external stakeholders
• Manage all administration work including support for projects or any initiative organized by the department
• Ensure data quality and data integrity are maintained
• Perform other ad hoc duties and special projects as requested

Job Requirements

• Minimum Degree in Human Resource/ Business Administration or equivalent
• Experience in recruitment or any customer service-related roles
• Fluent in English language. Process good written and verbal communication skills
• Experience in ERP, digital recruitment, web-based technology and good in MSOffice
• Client focus with good interpersonal skills and ability to build good relationships.
• Experience in meeting SLA and KPIs
• Willing to work 7am - 4pm (Follow Australia time)
• Comfortable to carry out daily conversation with Australians in terms of resourcing activity