Receptionist

Skin House Aesthetic; West Coast Division; Presencial; MYR 22.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training & development

Employee discounts

Flexible schedule

Health initiatives

Career progression

Descripción de la vacante

Skin House Aesthetic in Kota Kinabalu, Sabah, is seeking a professional receptionist to join our clinic. This full-time role is the first point of contact, delivering exceptional customer service and maintaining professional standards.

You will greet clients, manage the desk and appointments, handle payments, maintain records, and coordinate with clinical staff to ensure smooth patient flow. A friendly, confidential approach and fluency in English are essential, with Malay or Mandarin helpful.

Formación

• Experience as receptionist or customer-facing admin in healthcare/clinic setting.
• Excellent verbal and written communication.
• Strong organizational and time management abilities.
• Proficiency with appointment management software and Microsoft Office.
• Ability to maintain confidentiality of client information.
• Friendly, patient and empathetic with clients.

Responsabilidades

• Greet clients and manage the reception desk.
• Answer calls courteously and efficiently.
• Schedule and maintain appointments to optimise clinic flow.
• Process check-ins/check-outs and collect information and payments.
• Handle cash and card transactions securely.
• Maintain client records and confidentiality.
• Respond to enquiries about treatments and pricing.
• Coordinate with clinical staff for patient flow.
• Perform filing, data entry, and general admin.
• Keep reception area clean and professional.
• Address complaints with empathy and escalate when needed.

Conocimientos

Receptionist experience

Communication skills

Organisational skills

Time management

Computer literacy

Microsoft Office

Customer service

Professional appearance

Discretion / confidentiality

English fluency

Malay/Mandarin helpful

Herramientas

Appointment scheduling software

Microsoft Office

Descripción del empleo

About the role

Skin House Aesthetic is seeking a professional and personable Receptionist to join our team in Kota Kinabalu, Sabah. This is a full-time position that plays a crucial role in creating a welcoming first impression for our clients and ensuring the smooth operation of our aesthetic clinic. As the first point of contact, you will be instrumental in delivering exceptional customer service and maintaining the professional standards that define our brand.

What you'll be doing

• Greet clients warmly and professionally upon arrival, ensuring they feel valued and welcome
• Manage the reception desk and answer incoming telephone calls in a courteous and efficient manner
• Schedule appointments and maintain the appointment book, ensuring optimal clinic flow
• Process client check-ins and check-outs, collecting necessary information and payments
• Handle cash and card transactions accurately and securely
• Maintain accurate client records and ensure confidentiality of sensitive information
• Respond to client enquiries regarding treatments, services and pricing
• Coordinate with clinical staff to ensure seamless patient flow and appointment management
• Perform administrative tasks including filing, data entry and correspondence
• Maintain a clean and organised reception area that reflects the clinic's professional standards
• Handle complaints or concerns with empathy and lift to management when necessary

What we're looking for

• Proven experience working as a receptionist or in a similar customer-facing administrative role, preferably in a healthcare or aesthetic clinic setting
• Excellent communication skills, both verbal and written, with the ability to articulate clearly and professionally
• Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
• Proficiency with computer systems, appointment management software and Microsoft Office applications
• Outstanding customer service skills and genuine passion for delivering exceptional client experiences
• Professional appearance and demeanour befitting an aesthetic clinic environment
• Ability to maintain confidentiality and handle sensitive client information with discretion
• Friendly, patient and empathetic approach to client interactions
• Fluency in English; additional languages such as Malay or Mandarin would be advantageous
• Reliable, punctual and committed to maintaining high standards of professionalism

What we offer

• A competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and training within the aesthetic industry
• A supportive and collaborative team environment where your contributions are valued
• Employee discounts on aesthetic treatments and services
• A modern, professional workplace in the heart of Kota Kinabalu
• Flexible working arrangements where possible to promote work-life balance
• Access to health and wellbeing initiatives
• Career progression opportunities as our clinic continues to grow

About us

Skin House Aesthetic is a leading aesthetic clinic committed to delivering world-class beauty and wellness treatments in Kota Kinabalu, Sabah. We pride ourselves on combining cutting-edge technology with compassionate, personalised care to help our clients achieve their aesthetic goals. Our team of experienced professionals is dedicated to creating a welcoming, judgement‑free environment where clients feel comfortable and confident. At Skin House Aesthetic, we believe that beauty and self‑care are forms of self‑expression, and we are passionate about helping our clients look and feel their best.