Receptionist

Initia International Pte. Ltd.; Kuala Lumpur; On-site; MYR 31,000 - 39,000; Full time

Benefits offered by this job

Monthly sales incentives

Annual completion bonus

Medical coverage

Group discount (Dining & Salon)

Training & Career Growth

Job summary

INITIA GROUP, INC. in Kuala Lumpur seeks a Receptionist to be the first point of contact for visitors and clients. You will handle front-desk duties, answer calls, schedule appointments, and maintain records to support smooth office operations.

The role requires at least 1 year of related experience and excellent communication. Occasional weekend and holiday shifts may be required. The company offers a collaborative and welcoming environment.

Qualifications

• At least 1-year related experience
• Customer Service Oriented
• Ability to communicate with customers and understand their needs
• Experience in retail or telemarketing is a plus
• Flexible and willing to work on certain weekends and public holidays
• Active and cheerful characteristics

Responsibilities

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Booking and confirming appointments via phone and email and informing clients about new services and discounts
• Update client records with contact and billing details, appointments and services offered
• Performing ad-hoc duties as assigned

Skills

Customer service

Communication skills

Flexible weekends

Cheerful demeanor

Retail experience

Job description

Department

Operations Department - Salon

Rate

RM 2800-3500/month and RM 10-15/hour

Overall Job Objectives

The Receptionist serves as the first point of contact for visitors and clients, providing a professional and welcoming environment. This role involves handling front-desk duties, managing phone calls, scheduling appointments, and performing administrative tasks to ensure the smooth operation of the office or facility.

CORE RESPONSIBILITIES

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Booking and confirming appointments via phone and email and informing clients about new services and discounts
• Update client records with contact and billing details, appointments and services offered
• Performing ad-hoc duties as assigned

JOB SPECIFICATIONS

• At least 1-year related experience
• Customer Service Oriented
• Ability to communicate with customers and understand their needs
• Experience in retail or telemarketing is a plus
• Flexible and willing to work on certain weekends and public holidays
• Active and cheerful characteristics

KEY DELIVERABLES

• Ensure all visitors are greeted promptly and professionally, ensuring a welcoming and positive first impression.
• Ensure clear, professional, and efficient communication with callers, visitors, and internal teams, maintaining high levels of service.
• Maintain up-to-date visitor logs, appointment schedules, and communication records.

BENEFITS OF THE ROLE

• Career progression at one of the best salons in Singapore and Malaysia
• Employee Service Benefits
• Birthday Gifts (Vouchers)
• Leave Entitlement
• Employee Referral Incentive
• Flexible Working Hours
• Cozy working environment

Perks and benefits

Monthly variable sales incentive Annual completion bonus Medical coverage Group discount (Dining & Salon) Training & Career Growth Opportunity to cross-rain at Overseas Outlets

Hair & Beauty Services 101-1,000 employees

About the Employer

INITIA GROUP, INC., is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

About the Employer

INITIA GROUP, INC., is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.