Quotation Specialist - Spare Parts & Technical Quotes

Bühler Group; Subang Jaya; On-site; MYR 55,000 - 75,000; Full time

Job summary

Bühler Group in Malaysia is seeking a proactive customer services specialist to manage end-to-end quotation processes and handle technical and commercial inquiries. You will collaborate with 2nd-level advisors and regional teams, ensuring accurate requirements capture and timely responses.

Ideal candidates have an engineering background, 3+ years in order processing or logistics, and familiarity with SAP/CRM platforms.

Qualifications

• Engineering background in mechanics/electricals/mechatronics or similar is required.
• Basic knowledge of machinery and familiarity with MRO.
• Min 3 years hands-on experience in order processing, logistics, or customer services.
• Knowledge of Incoterms.
• IT savviness with MS Office; working knowledge of SAP/CRM platforms.
• English plus ASEAN language is an advantage.

Responsibilities

• Execute the customer quotation process end-to-end to contribute to sales turnover.
• Handle incoming customer requests professionally with prompt resolution.
• Collect and validate customer information to accurately identify and fulfill requirements.
• Build Level 1 competency in spare parts identification with support from 2nd-level Technical Advisors and BA/BU teams.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering commercial and technical aspects.
• Work with BOMs, customer project documents, and technical drawings.
• Coordinate delivery, invoicing and payments.
• Assist with customer complaints and warranty claims with regional Quality partner.
• Engage with multiple stakeholders to support technical and commercial inquiries.
• Perform additional duties as business needs evolve.

Skills

Order processing

Logistics

Customer service

Incoterms

MS Office

SAP/CRM platforms

English + ASEAN language advantage

Education

Mechanical, Electrical & Electronics, Mechatronics Engineering or similar

Tools

SAP/CRM platforms (e.g. Salesforce SAP SD)

Job description

Bühler Group in Malaysia is seeking a proactive customer services specialist to manage end-to-end quotation processes and handle technical and commercial inquiries. You will collaborate with 2nd-level advisors and regional teams, ensuring accurate requirements capture and timely responses.

Ideal candidates have an engineering background, 3+ years in order processing or logistics, and familiarity with SAP/CRM platforms.