Quotation Officer

Bühler Group; Subang Jaya; On-site; MYR 55,000 - 75,000; Full time

Job summary

Bühler Group in Malaysia is seeking a proactive customer services specialist to manage end-to-end quotation processes and handle technical and commercial inquiries. You will collaborate with 2nd-level advisors and regional teams, ensuring accurate requirements capture and timely responses.

Ideal candidates have an engineering background, 3+ years in order processing or logistics, and familiarity with SAP/CRM platforms.

Qualifications

• Engineering background in mechanics/electricals/mechatronics or similar is required.
• Basic knowledge of machinery and familiarity with MRO.
• Min 3 years hands-on experience in order processing, logistics, or customer services.
• Knowledge of Incoterms.
• IT savviness with MS Office; working knowledge of SAP/CRM platforms.
• English plus ASEAN language is an advantage.

Responsibilities

• Execute the customer quotation process end-to-end to contribute to sales turnover.
• Handle incoming customer requests professionally with prompt resolution.
• Collect and validate customer information to accurately identify and fulfill requirements.
• Build Level 1 competency in spare parts identification with support from 2nd-level Technical Advisors and BA/BU teams.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering commercial and technical aspects.
• Work with BOMs, customer project documents, and technical drawings.
• Coordinate delivery, invoicing and payments.
• Assist with customer complaints and warranty claims with regional Quality partner.
• Engage with multiple stakeholders to support technical and commercial inquiries.
• Perform additional duties as business needs evolve.

Skills

Order processing

Logistics

Customer service

Incoterms

MS Office

SAP/CRM platforms

English + ASEAN language advantage

Education

Mechanical, Electrical & Electronics, Mechatronics Engineering or similar

Tools

SAP/CRM platforms (e.g. Salesforce SAP SD)

Job description

This is where you'll excel

• Execute the customer quotation process end-to-end in contributing to sales turnover.
• Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
• Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
• Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
• Process technical and commercial inquiries.
• Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
• Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
• Coordinate delivery, invoice and payments.
• Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.
• Engage with multiple stakeholders to support customer technical and commercial inquiries.
• Perform additional duties and responsibilities as business needs evolve.

These are the skills you'll need

• Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
• Basic knowledge machinery and familiar with MRO.
• At least 3 years of hands‑on experience in order processing, logistics, or Customer Services.
• Knowledgeable in incoterms.
• IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
• English and any other ASEAN language of an advantage

Questions? We are happy to answer them!

Mary Juliet Conti

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start‑ups, multinationals, and academia to accelerate impact together.