Sales Quotation & Support Specialist

Infosys (Malaysia) Sdn. Bhd.; Selangor; On-site; MYR 33,000 - 58,000; Full time

Job summary

Infosys Malaysia Sdn Bhd, a global business and technology consultancy, seeks a Sales Support professional to assist in generating quotes and consolidating data for quote requests. You will handle overseas requests, follow up to meet SLA, and manage disputes with a professional, client-focused approach.

With 2+ years in IT sales support, you will work to maintain strong vendor relationships, support order submissions, and mentor new joiners while ensuring accurate QA processes and ongoing

Qualifications

• Diploma or degree in Business or related field.
• 2+ years in Sales Support role in IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• Good understanding of Sales/buying cycle and ability to handle dispute case.
• Meticulous and Detailed in numbers.

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround time; may involve pricing knowledge.
• Responsible for information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other offices.
• Frequent follow up calls to achieve client request closure within SLA.
• Process and follow-up on dispute cases or open issues within SLA.
• Deal with external and internal queries professionally; maintain stakeholder relationships.
• Establish and maintain good relationships with decision-makers and stakeholders.
• Responsible for QA process.
• Provide mentorship and guidance to new joiners.
• Assist in order submission if required.
• Any other duties assigned by management.

Skills

English proficiency

Mathematics

Problem-solving

Attention to detail

Communication

Education

Diploma or degree in Business

Tools

Excel

Microsoft Outlook

Job description

Infosys Malaysia Sdn Bhd, a global business and technology consultancy, seeks a Sales Support professional to assist in generating quotes and consolidating data for quote requests. You will handle overseas requests, follow up to meet SLA, and manage disputes with a professional, client-focused approach.

With 2+ years in IT sales support, you will work to maintain strong vendor relationships, support order submissions, and mentor new joiners while ensuring accurate QA processes and ongoing