Quotation & Client Services Executive

Private Advertiser; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

Private Advertiser in Kota Kinabalu seeks a detail-oriented professional to be the first contact for clients and to manage quotations and contracts in an office-based setting. You will prepare, issue and track quotations, coordinate with technical teams, and handle client inquiries with prompt follow-up.

You will also maintain quotation records, review agreements, and support design/layout of proposals, ensuring accuracy and discretion in pricing information.

Qualifications

• Minimum 5 years in client servicing, quotation/tendering, or contract administration.
• Excellent written and spoken English and Bahasa Malaysia.
• Strong numerical accuracy and attention to detail.
• Organised, discreet with confidential pricing information.
• Proficient in Word, Excel and PowerPoint.
• Mandarin or Chinese dialects advantageous.
• Experience in architecture/engineering/construction consultancy advantageous.

Responsibilities

• Prepare, issue and track quotations for consultancy services.
• Review quotations, cost records and fee schedules to benchmark pricing.
• Issue job sheets and coordinate with technical teams to monitor jobs.
• Attend to client enquiries by phone, email and walk-in; resolve promptly.
• Maintain quotation register and follow up on pending or expiring quotes.
• Prepare consultancy service agreements and contracts occasionally.
• Review LOA and consultancy agreements before execution.
• Update company profile, credentials and documents.
• Design proposal covers and format front matter of proposals/reports.

Skills

Client servicing

Quotation prep

Tendering

Contract admin

MS Word

MS Excel

MS PowerPoint

English

Bahasa Malaysia

Mandarin (adv)

Education

Marketing

Business Administration

Science

Tools

Canva

Adobe InDesign

Illustrator

Photoshop

Job description

We are seeking a detail-oriented individual to be the first point of contact for our clients and to manage our quotation and contract documents. This role is office-based and does not involve outdoor marketing, cold-calling or sales targets.

Key responsibilities

• Prepare, issue and track quotations for consultancy services
• Review previous quotations, cost records and fee schedules to benchmark pricing before submission
• Issue job sheets and coordinate with technical teams to monitor jobs through to completion
• Attend to client enquiries by phone, email and walk-in; respond promptly and follow through until resolved
• Maintain the quotation register and follow up on pending or expiring quotations
• Prepare consultancy service agreements and contracts occasionally
• Review Letters of Award (LOA), consultancy agreements and supporting documents before execution
• Update and maintain the company profile, credentials and corporate documents
• Design proposal covers and format the front matter of proposals and reports

About you

• Degree in Marketing, Business Management/Administration, Science or a related field
• Minimum 5 years' experience in client servicing, quotation preparation, tendering or contract administration; Good written and spoken English and Bahasa Malaysia
• Strong numerical accuracy and attention to detail
• Organised, responsive, and able to handle confidential pricing information with discretion
• Proficient in Microsoft Word, Excel and PowerPoint
• Proficiency in Mandarin or Chinese dialects, for liaising with Chinese-speaking clients (added advantage)
• Working knowledge of Canva, Adobe InDesign, Illustrator or Photoshop for cover and layout design (added advantage)
• Prior experience in an architecture, engineering, science or construction consultancy (added advantage)
• Structured handover and training on our quotation and contract process
• EPF, SOCSO, EIS and annual leave as per statutory requirements
• Exposure to the full project cycle — from client enquiry through to award
• On-the-job exposure to consultancy, government tenders and contracts
• A stable, office-based role in Kota Kinabalu with a supportive team