Quality Management Executive

J&T EXPRESS (MALAYSIA) SDN. BHD.; Malacca City; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express in Malaysia is seeking a Quality Management Executive to prepare daily, weekly, and monthly quality control data analysis reports and monitor outlets and gateway operations to ensure compliance with service standards.

You will identify abnormal data, investigate root causes, and assign responsibility, follow up on parcel exceptions and customer complaints, and coordinate with relevant departments for timely resolution.

Responsibilities

• Prepare daily, weekly, and monthly quality control data analysis reports.
• Identify abnormal data, investigate the root causes, and determine the responsible outlets or personnel.
• Follow up on parcel exceptions and customer complaints, coordinating with relevant departments to ensure timely resolution and case closure.
• Monitor outlets and gateway operations to ensure compliance with company procedures and service standards.
• Conduct regular outlet inspections, identify non-compliance or operational issues, and recommend corrective actions.
• Follow up on quality control initiatives, policies, and corrective actions issued by headquarters, and report on their implementation progress.

Job description

Prepare daily, weekly, and monthly quality control data analysis reports.

Identify abnormal data, investigate the root causes, and determine the responsible outlets or personnel.

Follow up on parcel exceptions and customer complaints, coordinating with relevant departments to ensure timely resolution and case closure.

Monitor outlets and gateway operations to ensure compliance with company procedures and service standards.

Conduct regular outlet inspections, identify non-compliance or operational issues, and recommend corrective actions.

Follow up on quality control initiatives, policies, and corrective actions issued by headquarters, and report on their implementation progress.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Quality Management Executive?
• Which of the following types of qualifications do you have?
• Are you willing to travel for this role when required?
• Do you have experience using Microsoft Excel Vlookup?

Logistics, Freight & Delivery Services More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event, Teambuilding
• Paternity leave

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