Quality Executive

Wipro Consumer Care; Subang Jaya; On-site; MYR 100,000 - 145,000; Full time

Job summary

Jora Malaysia seeks a Quality Lead to head the Quality team and ensure compliance throughout the manufacturing process for cosmetics, from incoming materials to finished products. You will work with cross-functional teams on complaints, non-conformances and continuous improvement.

Role emphasizes leadership, documentation control, and adherence to GMP/ISO standards; you will guide inspections, maintain records, and ensure traceability while safeguarding product quality and safety.

Qualifications

• Minimum a degree in Industrial Chemistry, Microbiology, Chemistry, Applied Chemistry, Cosmetics or science background.
• At least 3 years' experience in quality field.
• Preferable 2 years' experience in cosmetic line industries with RCCA and customer complaints.
• Basic Microsoft Office Skills (Word, Excel & Outlook).
• Ability to communicate effectively in oral & written form.

Responsibilities

• Lead Quality Supervisors, Technicians, Inspectors and Assistants in quality performance evaluation.
• Maintain housekeeping and safe work procedures; report hazards promptly.
• Instruct on inspection and testing of materials per quality standards.
• Keep documents up to date per procedures and retain records.
• Ensure equipment/tools are licensed and in good serviceable condition with traceable records.
• Store Standard Reference Samples and Quality Retention samples as written.
• Lead product complaint investigations and coordinate with stakeholders on non-conformances.
• Release approved materials/products and reject non-conforming ones.
• Adhere to ISO9001, ISO14001, ISO45001, GMP, Halal and other applicable standards.

Skills

Quality leadership

Quality inspection

Documentation control

Communication skills

Quality assurance

Education

Industrial Chemistry / Microbiology / Chemistry / Applied Chemistry / Cosmetics degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Opportunity

In this role, you will have the opportunity to lead a Quality team and make a direct impact on the quality and compliance of products throughout the manufacturing process. You will gain broad exposure to quality operations, from incoming materials and production processes to finished products, while working closely with cross-functional teams on product complaints, non-conformances, troubleshooting and continuous improvement. This is a great opportunity for a quality professional looking to strengthen their leadership experience, broaden their technical expertise and contribute to maintaining high standards in a fast-paced personal care manufacturing environment.

Key Responsibilities

To lead Quality Supervisors, Quality Technicians, Quality Inspectors and Quality Assistants in assessing and monitoring the quality performance of incoming materials, online productions and finished products.

Ensure the maintaining of housekeeping practice at work site by subordinate, safe work procedures are practiced by subordinate and to update on any safety violations / hazards on a timely basis to Superiors.

Guide Quality team members in carrying out inspection and testing of material in accordance with the established quality standards.

Ensuring all maintained and retained documents are up to date and updated as per established procedures.

Ensure all related equipment and tools in use are licensed and in good serviceable condition with traceable service records.

Ensure Standard Reference Samples and Quality Retention samples are stored and updated according to the written procedure and standard compliance.

Lead in product complaint investigation and any deviation of non-conformity and act as main communicator with others stakeholder on any non-conformance or quality related matters.

Release all approved material / product and reject all non-conforming material / product.

Adhere to the requirements of ISO9001, ISO14001, ISO45001, GMP, Halal and all others applicable standards.

Perform any other duties that may be assigned by the Management from time to time.

Key Requirement, Experience & Skills

Minimum a degree in Industrial Chemistry, Microbiology, Chemistry, Applied Chemistry, Cosmetics or science background.

At least 3 years' experience in quality field.

Preferable 2 years' experience in cosmetic line industries is preferable with exposure in bulk management, bulk & process troubleshooting, Root Cause Corrective Action (RCCA) and customer complaint.

Basic Microsoft Office Skills (Word, Excel & Outlook).

Ability to communicate effectively through oral & written communications.

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