Quality Control Executive

Golden Fresh Sdn. Bhd.; Butterworth; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Insurance Scheme

2 months contractual bonus

Job summary

Golden Fresh Sdn. Bhd. is hiring a Quality Assurance professional in Malaysia to drive CAPA, oversee customer complaints, and supervise sensory evaluation programs to ensure product specs are met. You will analyze data for trends and prepare regular quality reports for cross-functional teams.

The role emphasizes collaboration across departments, robust QA systems, and ongoing training to elevate technical proficiency while supporting audit readiness.

Qualifications

• Professional qualification: minimum degree in Food Science, Food Technology, or related discipline.
• Proven experience in a Quality Control or Quality Assurance role, preferably within manufacturing environment.
• Strong understanding of quality management systems, root cause analysis tools, and sensory evaluation methodologies.
• Excellent written and verbal communication skills to coordinate across departments, strong analytical mindset.

Responsibilities

• Resolve quality-related issues promptly by coordinating corrective / preventive actions (CAPA) between process owners.
• Manage customer complaint process, ensuring responses are delivered within defined timeframes and tracked to closure.
• Manage sensory evaluation sessions to ensure finished products meet customer expectations and specifications.
• Analyze complaint data to identify trends and present insights to the production team for improvements.
• Publish regular reports on product quality performance with actionable recommendations to optimize processes.
• Conduct regular product traceability exercises regarding non-conformances to document root causes.
• Compile and maintain procedures and records to support audit teams for a seamless audit process.
• Review and validate quality control programs on an annual basis to ensure monitoring systems remain robust.

Skills

CAPA coordination

Quality control

Quality assurance

Root cause analysis

Sensory evaluation

Data analysis

Education

Bachelor's degree in Food Science/Technology or related

Tools

QMS

Statistical software

Audit software

Job description

Resolve quality-related issues promptly by coordinating corrective / preventive actions (CAPA) between relevant process owners.

Manage customer complaint process, ensuring responses are delivered within defined timeframes and that all feedback is tracked to final closure.

Manage sensory evaluation sessions to ensure finished products meet customer expectations and specifications.

Analyze complaint data to identify significant trends, present these insights to the production team to drive ongoing improvements.

Publish regular reports on product quality performance for relevant departments, providing actionable recommendations to optimize production processes.

Conduct regular product traceability exercises regarding non-conformances to identify and document root causes.

Compile and maintain all necessary procedures and records to support audit team, ensuring a seamless and effective audit process.

Review and validate quality control programs on annual basis to ensure the monitoring system remains robust and effective.

Identify training needs for the QC team and establish on-job training programs to enhance overall work competency and technical proficiency.

Requirement

Professional qualification: minimum degree in Food Science, Food Technology, or a related discipline.

Proven experience in a Quality Control or Quality Assurance role, preferably within manufacturing environment.

Strong understanding of quality management systems, root cause analysis tools, and sensory evaluation methodologies.

Excellent written and verbal communication skills to coordinate across departments, strong analytical mindset.

Golden Fresh Sdn Bhd, a food processing and trading company with a global presence and world-class products, is seeking self-motivated individuals to further spearhead its growth. Golden Fresh has been at the forefront of quality and innovation in frozen seafood for the last two decades. With an unswerving commitment and state-of-the-art manufacturing facilities, it has grown from one of the largest seafood processors in Malaysia to a global supplier of raw and value-added seafood. Golden Fresh owes its success to a simple, time-tested philosophy - an uncompromising dedication to produce only the freshest, highest quality seafood and fulfilling its promise consistently. Guided by its 3 core values: innovative, reliable, and sustainable; Golden Fresh continues to deliver performance excellence and create premium seafood products that are enjoyed the world over.

Golden Fresh Sdn Bhd, a food processing and trading company with a global presence and world-class products, is seeking self-motivated individuals to further spearhead its growth. Golden Fresh has been at the forefront of quality and innovation in frozen seafood for the last two decades. With an unswerving commitment and state-of-the-art manufacturing facilities, it has grown from one of the largest seafood processors in Malaysia to a global supplier of raw and value-added seafood. Golden Fresh owes its success to a simple, time-tested philosophy - an uncompromising dedication to produce only the freshest, highest quality seafood and fulfilling its promise consistently. Guided by its 3 core values: innovative, reliable, and sustainable; Golden Fresh continues to deliver performance excellence and create premium seafood products that are enjoyed the world over.

• Perks and benefits Medical Dental Parking Insurance Scheme, 2 months contractual bonus