Quality & Capability Development Specialist

Confidential Jobs

Kuala Lumpur

On-site

MYR 50,000 - 80,000

Full time

14 days+

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Job summary

Confidential Jobs is seeking a Training Operations Specialist to join the newly formed Quality & Capability Development team in Kuala Lumpur. You will manage learning systems, analytics, and content development, collaborating with SMEs to deliver high-impact internal training and ensure data-driven outcomes.

Responsibilities include creating lesson plans, administering assessments, coordinating schedules, and delivering training across modalities for internal teams.

Qualifications

3–5 years of experience in L&D coordination, instructional design, or training operations.
Bachelor's degree in HR, Communications, Education, or related discipline.
Certification in instructional design or L&D tools is a plus (e.g., Coursera ID certificate, ATD microcredentials).

Responsibilities

Develop lesson plans, training materials, practical assignments, and assessments with SMEs.
Deliver training via face-to-face, virtual, and blended methods for on-site and online teams.
Manage LMS for course deployment, tracking, and reporting.
Generate monthly learning dashboards and analyze feedback to improve programs.
Maintain training calendars and support onboarding logistics.

Skills

L&D coordination

Instructional design

Training operations

ADDIE

Kirkpatrick model

Bloom’s taxonomy

Learning Management Systems

Excel/Google Sheets

PowerPoint

Canva

Loom

Camtasia

Typeform

SurveyMonkey

Kahoot

Education

Bachelor's degree in HR, Communications, Education, or related discipline

Certification in instructional design or L&D tools

Tools

SkillJar

Cornerstone

360Learning

Job description

We are an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 400 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, we offer a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Role Overview

We’re looking for a Training Operations Specialist to join our newly established Quality & Capability Development (QCD) team. This is a vital role that supports smooth planning, delivery, and evaluation of employee learning programs across the company by managing learning systems, analytics, logistics, and content development. The role also collaborates with subject matter experts (SMEs) to co-create high-impact internal training materials, deliver the training content, ensuring a seamless learner experience and data-driven outcomes.

Key Responsibilities

Training Content Development and delivery

Work with internal SMEs to develop lesson plans, training materials, practical assignments, and assessment tools in accordance with training objectives.
Assesses trainees’ progress through practical tests, quizzes, and skills assessments.
Maintain internal learning libraries, toolkits, and knowledge base documentation.
Deliver training programs through various modalities including face-to-face, virtual, and blended learning approaches for both on-site and online teams.

Learning Operations

Manage LMS platform and tools for course deployment, tracking, and reporting.
Coordinate scheduling, invitations, and support for live training and webinars.

Analytics & Reporting

Generate monthly learning dashboards with metrics on participation, completion, and impact.
Analyze feedback and learner assessments to improve training programs.

Administrative & Project Support

Maintain training calendars and version control of content.
Support onboarding logistics and training follow-up processes.

What Makes You a Great Fit

Education & Experience

3–5 years of experience in L&D coordination, instructional design, or training operations
Bachelor's degree in HR, Communications, Education, or related discipline
Certification in instructional design or L&D tools is a plus (e.g., Coursera ID certificate, ATD microcredentials)

Technical Skills Required

Understanding of adult learning principles, training evaluation methods and instructional design principles (ADDIE, Kirkpatrick model, Bloom’s taxonomy)
Proficient in Learning Management Systems (SkillJar, Cornerstone, 360Learning etc.)
Skilled in digital content, video editing creation tools: Loom, Camtasia, PowerPoint, Canva etc.
Familiarity with quiz builders, feedback tools (e.g., Typeform, SurveyMonkey, Kahoot)
Intermediate Excel or Google Sheets skills (for learner tracking/reporting)

Soft Skills Required

Strong organizational and time management skills
Attention to detail and ability to juggle multiple tasks simultaneously
Good presentation and listener engagement skills
Learner- and customer-oriented mindset

Other Requirements

Interest or background in finance or technology is advantageous
English fluency required; Professional Chinese language is a plus
Drive measurable impact on employee performance, productivity and growth.
Accelerate internal content development and deployment.
Ensure seamless delivery of training and absorption of key training content.

What We Offer

As official partners of Newcastle United F. C., and Maserati MSG rating, we aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance. management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

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