Learning Analytics Analyst-Senior

FedEx; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

FedEx in Kuala Lumpur, Malaysia, seeks a Learning and Development Specialist to design, develop, and deliver impactful training programs across financial, cultural, and technical areas. You will collaborate with stakeholders to assess needs, create tailored learning solutions, and facilitate engaging sessions that drive operational excellence.

The ideal candidate brings 5+ years in Learning & Development, hands-on experience with STC/OTC processes, and proficiency in Word, Excel, PowerPoint,

Qualifications

• Minimum 5 years’ experience in Learning & Development in a corporate or shared services environment.
• Experience with Ship to Collect (STC) or Order to Cash (OTC) processes, essential for understanding operations and delivering effective training.
• Proficient in Word, Excel, and PowerPoint, with experience using Adobe Captivate or other eLearning authoring tools.
• Possess strong skills in communications, organizational change management, problem-solving, and facilitation, with the ability to manage multiple priorities and lead medium‑to‑low‑complexity projects.
• Demonstrate the ability to conduct business or statistical analysis, define problems, collect data, establish facts, and draw conclusions.
• Have excellent presentation, collaboration, and interpersonal skills, with the ability to communicate effectively across all employee levels.
• Be highly organized, creative, and detail‑orientated, with strong writing and grammar skills.
• Hold a QDM Expert Certification (a plus).

Responsibilities

• Lead projects from concept through implementation.
• Balance stakeholder requirements with strategic objectives within quality, time, and budget constraints, and manage risks.
• Gather and document project schedule, benefits, and strategic importance.
• Develop project schedule, communications, and resource allocation.
• Coordinate subject area and technical specialists to implement stakeholder requirements.
• Act as the single point of contact for projects.
• Regularly report project status to program managers and stakeholders.
• May manage relationships with external contractors and developers.

Skills

Learning & Development

Ship to Collect (STC)

Order to Cash (OTC)

Word

Excel

PowerPoint

Adobe Captivate

eLearning tools

Communication

Change management

Problem-solving

Facilitation

Business analysis

Statistics

Presentation

Interpersonal skills

Organizational skills

QDM Expert Certification

Tools

Adobe Captivate

Job description

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next.

Awards

FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001

Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023.

Job Summary:

We are seeking a Learning and Development Specialist to design, develop, and deliver impactful training programs across financial, cultural, and technical areas. In this role, you will collaborate with stakeholders to assess needs, create tailored learning solutions, and facilitate engaging sessions that drive operational excellence. The ideal candidate will bring strong communication skills, project management expertise, and a passion for fostering a culture of continuous learning.

Essential Functions

• Responsible for leading projects from concept through implementation.
• Responsible for balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints and for managing associated risks.
• Responsible for gathering and documenting project schedule, project benefits, and strategic importance of projects.
• Activities include but are not limited to developing project schedule, project communication, allocating resources (internal & external).
• Coordinate subject area and technical specialist to implement stakeholder requirements.
• Act as the single point of contact.
• Regularly report project status to program managers, senior management and/or the sponsor and stakeholders.
• May manage relationships with external contractors, developers.

You will be a great fit if you

• Bring a minimum of 5 years’ experience in Learning & Development, with hands‑on expertise in training delivery within a corporate or shared services environment.
• Have prior experience in Ship to Collect (STC) or Order to Cash (OTC) processes, essential for understanding operations and delivering effective training.
• Be proficient in Word, Excel, and PowerPoint, with experience using Adobe Captivate or other eLearning authoring tools.
• Possess strong skills in communications, organizational change management, problem-solving, and facilitation, with the ability to manage multiple priorities and lead medium‑to-low‑complexity projects.
• Demonstrate the ability to conduct business or statistical analysis, define problems, collect data, establish facts, and draw conclusions.
• Have excellent presentation, collaboration, and interpersonal skills, with the ability to communicate effective across all employee levels.
• Be highly organized, creative, and detail‑orientated, with strong writing and grammar skills.
• Hold a QDM Expert Certification (a plus).