Quality Assurance & Training Specialist

Confidential Jobs; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Confidential Jobs is seeking a Training Operations Specialist to join our Quality & Capability Development team. You will coordinate learning programs across the company, manage the LMS, and collaborate with SMEs to develop high-impact training materials for diverse teams.

You will analyze learning data, create dashboards, and optimize programs to drive employee performance and growth in a fast-paced financial/tech environment.

Qualifications

• 3–5 years of experience in L&D coordination, instructional design, or training operations.
• Bachelor's degree in HR, Communications, Education, or related discipline; certification in ID or L&D tools is a plus.

Responsibilities

• Train content development and delivery: collaborate with SMEs to create lesson plans, materials, assessments, and tests.
• Manage learning platforms: LMS setup, course deployment, tracking, and reporting.
• Analytics and reporting: generate dashboards on participation, completion, and impact; collect feedback for program improvement.
• Administrative and project support: maintain training calendars, content versioning, onboarding logistics.

Skills

L&D coordination

Instructional design

Training operations

Data analysis

Learning analytics

Education

Bachelor's degree in HR/Communications/Education

Tools

SkillJar

Cornerstone

360Learning

Loom

Camtasia

PowerPoint

Canva

Job description

We are an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 400 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, We offer a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Role Overview

We’re looking for a Training Operations Specialist to join our newly established Quality & Capability Development (QCD) team. This is a vital role that supports smooth planning, delivery, and evaluation of employee learning programs across the company by managing learning systems, analytics, logistics, and content development. The role also collaborates with subject matter experts (SMEs) to co-create high-impact internal training materials, deliver the training content, ensuring a seamless learner experience and data-driven outcomes.

Key Responsibilities:

Training Content Development and delivery:

• Work with internal SMEs to develop lesson plans, training materials, practical assignments, and assessment tools in accordance with training objectives.
• Assesses trainees’ progress through practical tests, quizzes, and skills assessments.
• Maintain internal learning libraries, toolkits, and knowledge base documentation.
• Deliver training programs through various modalities including face-to-face, virtual, and blended learning approaches for both on-site and online teams.

Learning Operations:

• Manage LMS platform and tools for course deployment, tracking, and reporting.
• Coordinate scheduling, invitations, and support for live training and webinars.

Analytics & Reporting:

• Generate monthly learning dashboards with metrics on participation, completion, and impact.
• Analyze feedback and learner assessments to improve training programs.

Administrative & Project Support

• Maintain training calendars and version control of content.
• Support onboarding logistics and training follow-up processes.

What Makes You a Great Fit

Education & Experience:

• 3–5 years of experience in L&D coordination, instructional design, or training operations
• Bachelor's degree in HR, Communications, Education, or related discipline
• Certification in instructional design or L&D tools is a plus (e.g., Coursera ID certificate, ATD microcredentials)

Technical Skills Required:

• Understanding of adult learning principles, training evaluation methods and instructional design principles (ADDIE, Kirkpatrick model, Bloom’s taxonomy)
• Proficient in Learning Management Systems (SkillJar, Cornerstone, 360Learning etc.)
• Skilled in digital content, video editing creation tools: Loom, Camtasia, PowerPoint, Canva etc.
• Familiarity with quiz builders, feedback tools (e.g., Typeform, SurveyMonkey, Kahoot)
• Intermediate Excel or Google Sheets skills (for learner tracking/reporting)

Soft Skills Required:

• Strong organizational and time management skills
• Attention to detail and ability to juggle multiple tasks simultaneously
• Good presentation and listener engagement skills
• Learner- and customer-oriented mindset

Other Requirements:

• Interest or background in finance or technology is advantageous
• English fluency required; Professional Chinese language is a plus
• Drive measurable impact on employee performance, productivity and growth.
• Accelerate internal content development and deployment.
• Ensure seamless delivery of training and absorption of key training content.

What We Offer

As official partners of Newcastle United F. C., and Maserati MSG rating, we aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance. management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your journey after applying

• First round prescreening with our Talent Acquisition Partner.
• Second round interview with the Hiring Manager & HRBP.