Quality Assurance Analyst: Monetization Integrity (Graduate)

TikTok Inc.; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 72,000; Full time

Job summary

TikTok is seeking graduates for a Trust & Safety role in Malaysia. You will contribute to Monetization Integrity Ops by ensuring high-quality moderation at optimal cost, with a focus on accuracy and policy alignment.

The position offers exposure to AI tooling, calibration, and cross-functional collaboration. Successful candidates join a team dedicated to building a trusted advertising ecosystem, with onboarding commitments by year-end and opportunities to grow within a fast-paced tech

Qualifications

• Strong capability in Root Cause Analysis (RCA).
• Ability to analyze data and translate into actionable feedback.
• Good understanding of content policies and SOPs.
• Stakeholder management and ability to lead calibration sessions.
• Experience with data visualization, reporting, and QA/calibration tools.
• Experience delivering training or knowledge transfer sessions.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits of human moderation and ensure compliance with data protection and Safety standards.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback for guidelines and operations.
• Policy Interpretation & Curation: provide expert judgment on complex/high-risk cases and validate golden sets to guide enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions and partner with cross-functional teams to drive global quality goals.
• Operational Oversight & Escalation: manage edge cases and ensure new policies are communicated and implemented across partners.
• Technical Reporting & AI Utilization: leverage AI to improve performance and prepare weekly/monthly reports focusing on accuracy and policy gaps.
• Training & Policy Cascade: lead or support training rollouts for policy changes and guideline updates.

Skills

RCA

Data analysis

Policy judgment

Cross-functional comms

QA dashboards

Training facilitation

Education

Bachelor’s degree

Job description

TikTok is seeking graduates for a Trust & Safety role in Malaysia. You will contribute to Monetization Integrity Ops by ensuring high-quality moderation at optimal cost, with a focus on accuracy and policy alignment.

The position offers exposure to AI tooling, calibration, and cross-functional collaboration. Successful candidates join a team dedicated to building a trusted advertising ecosystem, with onboarding commitments by year-end and opportunities to grow within a fast-paced tech