Graduate Quality Analyst Monetization Integrity Ops

TikTok; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

TikTok is seeking a Quality Analyst Graduate for Monetization Integrity Ops in Malaysia. You’ll join a team focused on high-quality content moderation at optimal cost, upholding safety standards while enabling trusted advertising partnerships.

You will conduct audits, analyze data with RCA, interpret policies, and support calibration and training across global teams. The role offers growth in a fast-paced tech environment with emphasis on accuracy and process improvement.

Qualifications

• Bachelor's degree required in business, operations, or related field.
• Strong RCA and data-driven problem-solving skills.
• Solid understanding of content policies and SOPs.
• Experience leading calibration sessions and training.
• Ability to visualize data and provide actionable feedback.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits of human moderation and ensure compliance with data protection standards.
• Data Analysis & RCA: perform deep-dives into quality issues and translate data into actionable guidance.
• Policy Interpretation & Curation: provide expert judgments on complex/high-risk cases under quality methodologies.
• Calibration & Collaboration: lead calibration sessions and partner with cross-functional teams to meet global quality goals.
• Operational Oversight & Escalation: manage edge cases, ensure policy updates are communicated and implemented.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to prepare weekly/monthly reports.
• Training & Policy Cascade: lead training rollouts for policy changes and guidelines.

Skills

Analytical thinking

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization & reporting

Training & facilitation

Education

Bachelor’s degree in Business, Operations, or related field

Tools

QA dashboards

RCA tools

Calibration platforms

Job description

TikTok is seeking a Quality Analyst Graduate for Monetization Integrity Ops in Malaysia. You’ll join a team focused on high-quality content moderation at optimal cost, upholding safety standards while enabling trusted advertising partnerships.

You will conduct audits, analyze data with RCA, interpret policies, and support calibration and training across global teams. The role offers growth in a fast-paced tech environment with emphasis on accuracy and process improvement.