AI Content QA & Trust & Safety Evaluator

TikTok Inc.; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

TikTok Inc. is seeking a detail-oriented QA professional to join the Safety Model Operations (SMO) team in Malaysia.

You will perform full QA activities across projects, review labeling accuracy, monitor KPIs, and help optimize workflows for AI safety models used across regions. You'll collaborate with cross-border teams, ensure high quality in content evaluation, and communicate findings in English; Japanese liaison with Japan market daily.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Strong analytical skills and ability to deliver structured solutions.
• Professional English; cross-cultural communication and attention to detail.
• Japanese proficiency required for daily liaison with the Japan market.

Responsibilities

• Conduct detailed reviews and RCA's to ensure labeling accuracy and consistency.
• Monitor quality performance and KPI compliance for projects.
• Identify trends, risks, and gaps in processes or guidelines.
• Provide structured feedback to the Central Project Team.
• Support optimization of workflows, tools, and evaluation methodologies.
• Improve model performance of AI models.

Skills

Trust & Safety experience

Quality Assurance

AI data evaluation

Policy operations

English proficiency

Japanese proficiency

Job description

TikTok Inc. is seeking a detail-oriented QA professional to join the Safety Model Operations (SMO) team in Malaysia.

You will perform full QA activities across projects, review labeling accuracy, monitor KPIs, and help optimize workflows for AI safety models used across regions. You'll collaborate with cross-border teams, ensure high quality in content evaluation, and communicate findings in English; Japanese liaison with Japan market daily.