Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TikTok is seeking a Quality & Training Team Lead for Monetization Integrity (Mandarin Speaking) to lead a team of QA analysts across regions, shaping the end-to-end QA strategy and improving moderation outcomes. You will define QA standards, calibrate scoring, and partner with Product, Policy, Operations, Training, and WFM to drive performance and scalable quality improvements.

The role requires 5+ years in QA/ Risk governance, a Bachelor’s degree, and strong Mandarin proficiency to support

Qualifications

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role.
• Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment.
• Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks.
• Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders.
• Experience presenting QA performance and insights to leadership and cross-functional partners.
• High proficiency in Mandarin is required as this role covers Mandarin-speaking markets.

Responsibilities

• Lead QA team leadership, coach and develop QA analysts and specialists.
• Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning.
• Manage capacity, workload allocation, and shift coverage to ensure consistent quality across regions.
• Own end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements.
• Drive consistency and accuracy of QA evaluations across markets and vendor sites.
• Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility.
• Analyze defect trends, error patterns, and root causes to identify systemic quality gaps.
• Translate insights into actionable improvement plans and influence prioritization decisions.
• Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops.
• Align regional and global stakeholders on consistent QA execution and shared quality KPIs.
• Lead RCA and CAPA initiatives for recurring quality issues; identify automation opportunities to scale QA efficiency.

Skills

Leadership

People management

QA & testing

Data analysis

Mandarin language

Education

Bachelor's degree in Business, Risk, Engineering or related field

Job description

Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

About the team Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content. From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.

Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:

• Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
• Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
• Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities

• Lead, coach, and develop a team of QA analysts and specialists, fostering a high-performance and accountable culture
• Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning
• Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions
• Quality Assurance Strategy & Execution
• Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements
• Drive consistency and accuracy of QA evaluations across markets and vendor sites
• Data-Driven Quality & Analytics
• Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility
• Analyze defect trends, error patterns, and root causes to identify systemic quality gaps
• Translate insights into actionable improvement plans and influence prioritization decisions
• Cross-Functional Collaboration
• Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops
• Align regional and global stakeholders on consistent QA execution and shared quality KPIs
• Represent the QA function in governance forums and business reviews
• Process Optimization & Continuous Improvement
• Lead root cause analysis (RCA) and corrective/preventative action (CAPA) initiatives for recurring quality issues
• Identify automation and tooling opportunities to scale QA efficiency and reduce manual effort
• Champion a culture of continuous improvement, calibration, and operational excellence within the team

Responsibilities

About the team Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content. From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.

Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:

• Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
• Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
• Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities

• QA Team Leadership & People Management
• Lead, coach, and develop a team of QA analysts and specialists, fostering a high-performance and accountable culture
• Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning
• Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions
• Quality Assurance Strategy & Execution
• Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements
• Drive consistency and accuracy of QA evaluations across markets and vendor sites
• Data-Driven Quality & Analytics
• Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility
• Analyze defect trends, error patterns, and root causes to identify systemic quality gaps
• Translate insights into actionable improvement plans and influence prioritization decisions
• Cross-Functional Collaboration
• Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops
• Align regional and global stakeholders on consistent QA execution and shared quality KPIs
• Represent the QA function in governance forums and business reviews
• Process Optimization & Continuous Improvement
• Lead root cause analysis (RCA) and corrective/preventative action (CAPA) initiatives for recurring quality issues
• Identify automation and tooling opportunities to scale QA efficiency and reduce manual effort
• Champion a culture of continuous improvement, calibration, and operational excellence within the team

Qualifications

Minimum Qualification(s):

• Bachelor's degree in Business, Risk, Engineering or related field
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role
• Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment
• Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks
• Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders
• Experience presenting QA performance and insights to leadership and cross-functional partners
• Strong written and verbal communication skills with the ability to coach team members and influence without authority; high oral and written proficiency in Mandarin is required as this role will cover Mandarin-speaking markets

Preferred Qualification(s):

• Experience managing ambiguity, prioritizing competing demands, and driving clarity in fast-paced environments

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Online Media & eCommerce More than 10,000 employees

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.