Quality Analyst, AI Data Safety & Governance

TikTok Inc.; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

TikTok in Kuala Lumpur is seeking a QA Specialist for the AI Data Service and Operations team to ensure high-quality data annotation and policy compliance across international products. You will monitor performance, generate reports, and collaborate with cross-functional teams to remove blockers and improve processes.

The role requires English proficiency and Mandarin fluency, strong cross-cultural communication, and a proactive approach to learning and mentoring.

Qualifications

• Bachelor's degree or higher is required.
• Minimum 1 year QA or related experience in Trust/Safety/Content.
• Proficient in English; Mandarin Chinese fluency for content review.
• Familiar with current News & Entertainment content and regional context.
• Knowledge of labeling workflows and ML concepts.
• Strong cross-cultural communication and interpersonal skills.

Responsibilities

• Deliver high performance standards across projects and maintain best practices.
• Perform daily audits and provide error analyses.
• Coordinate with Policy POC to share updates and questions.
• Produce regular performance reports for SMEs and management.
• Lead RCA escalations and identify performance improvements.
• Assist onboarding and training development for SOPs.

Skills

English proficiency

Mandarin fluency

Cross-cultural communication

Presentation skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree or above

Job description

TikTok in Kuala Lumpur is seeking a QA Specialist for the AI Data Service and Operations team to ensure high-quality data annotation and policy compliance across international products. You will monitor performance, generate reports, and collaborate with cross-functional teams to remove blockers and improve processes.

The role requires English proficiency and Mandarin fluency, strong cross-cultural communication, and a proactive approach to learning and mentoring.