QA Manager – Customer & Compliance (Manufacturing - Based at Senai, Johor)

Agensi Pekerjaan Asia Recruit Sdn Bhd; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

QA Manager – Customer & Compliance at the Senai, Johor manufacturing site is sought to lead customer quality, regulatory and environmental requirements. You will manage audits, change controls, CAPA, and investigations while liaising with China counterparts to ensure continuous quality improvements.

The role requires 5+ years in quality assurance within high-volume manufacturing, fluent English and Mandarin, and strong analytical and communication skills. Based at Senai, Johor.

Qualifications

• Degree or Master’s degree in Science, Engineering, or a related discipline.
• At least 5 years of experience in Quality Assurance and/or customer-facing quality roles.
• Experience in a high-volume manufacturing environment.
• Strong skills in quality problem-solving tools, data analysis, planning, and decision-making.
• Fluent in English and Mandarin, with Mandarin required for liaison with China counterparts.

Responsibilities

• Implement and maintain customer quality, regulatory, and environmental requirements.
• Manage customer audits, questionnaires, change controls, validation, mock recalls, and traceability.
• Act as the key contact for customer technical inquiries, complaints, audits, and visits.
• Lead customer complaint investigations and coordinate CAPA with R&D, Quality, Engineering and Production teams.
• Coordinate customer sample submissions, product evaluations, and customer satisfaction surveys.
• Support packaging and artwork development, evaluation, and approval.
• Ensure packaging material suppliers and changes meet customer requirements through proper validation and change control.
• Review quality data before shipment submission and have the authority to hold shipment when quality or documentation issues are identified.
• Contribute to quality and process improvement projects and maintain relevant work instructions.

Skills

Quality tools

Data analysis

Planning

Decision making

Communication

Organization

Interpersonal skills

Education

Bachelor's/Master's in Science or Engineering

Job description

QA Manager – Customer & Compliance (Manufacturing - Based at Senai, Johor)

Seeking an experienced QA Manager to manage customer quality requirements, compliance, complaints, audits, and quality improvement activities in a high-volume manufacturing environment.

Key Responsibilities

Implement and maintain customer quality, regulatory, and environmental requirements.

Manage customer audits, questionnaires, change controls, validation, mock recalls, and traceability activities.

Act as the key contact for customer technical inquiries, complaints, audits, and visits.

Lead customer complaint investigations and coordinate Corrective and Preventive Actions (CAPA) with R&D, Quality, Engineering and Production teams.

Coordinate customer sample submissions, product evaluations, and customer satisfaction surveys.

Support packaging and artwork development, evaluation, and approval.

Ensure packaging material suppliers and changes meet customer requirements through proper validation and change control.

Review quality data before shipment submission and have the authority to hold shipment when quality or documentation issues are identified.

Contribute to quality and process improvement projects and maintain relevant work instructions.

Requirements

Degree or Master’s degree in Science, Engineering, or a related discipline.

At least 5 years of experience in Quality Assurance and/or customer-facing quality roles.

Experience in a high-volume manufacturing environment.

Strong skills in quality problem-solving tools, data analysis, planning, and decision-making.

Excellent written and verbal communication skills.

Fluent in English and Mandarin, with Mandarin required for liaison with China counterparts.

Strong organizational, coordination, and interpersonal skills.

Our established client is looking for dynamic and result oriented candidate to fill their current job opening.