Quality Manager

SMT Technologies; Seberang Perai; On-site; MYR 180,000 - 240,000; Full time

Job summary

SMT Technologies Sdn Bhd, a leading EMS provider in Southeast Asia, seeks an experienced Quality Leader to oversee customer audits, 8D responses, and new product qualifications. You will drive continuous improvement with cross-functional teams and maintain high standards for supplier and production quality.

Ideal candidates hold a Bachelor's in Engineering or Quality with 8+ years in EMS/electronics manufacturing, including 3 years in management.

Qualifications

• Bachelor’s Degree in Engineering, Quality, or equivalent.
• Minimum 8 years of working experience in EMS or electronics manufacturing, with at least 3 years in a managerial role.
• Strong knowledge in ISO9001, IATF16949, IPC standards, 8D, FMEA, and SPC tools.

Responsibilities

• Oversee customer quality audits, 8D responses, and product qualifications.
• Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.
• Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).
• Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.
• Oversee new product qualifications and ensure customer-specific quality requirements are fulfilled during NPI.
• Coordinate customer audits, quality agreements, and continuous improvement initiatives.
• Work closely with cross-functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.
• Champion zero-defect mindset and customer-first quality culture on the production floor.

Skills

Leadership

Quality Assurance

Audits

Customer Liaison

Stakeholder Management

Education

Bachelor’s Degree in Engineering or Quality

Tools

ISO 9001

IATF 16949

IPC standards

8D

FMEA

SPC

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SMT Technologies Sdn Bhd is the world's Top 41 ranked Electronic Manufacturing Services (EMS) provider.Incorporated in October 1993, SMTT is one of the market leading EMS provider in South East Asia (Malaysia, Thailand) that offer a whole range of services ranging from product design,complete box build manufacturing and full turnkey solutions. We are focused on delivering best in class manufacturing, product development, engineering and supply chain solutions to OEM's in the computing, medical devices, lighting, industrial and consumer sectors.

SMTT is committed to a workforce free of harassment and discrimination. Companies shall not engage in discrimination based on race, caste, national origin, age, gender, sexual orientation, ethnicity, disability, pregnancy (exclude foreign worker, base on national law), religion, political affiliation, union membership or marital status in hiring and employment practices.

Job Description:

• Oversee customer quality audits, 8D responses, and product qualifications.
• Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.
• Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).
• Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.
• Oversee new product qualifications and ensure customer-specific quality requirements are fulfilled during NPI.
• Coordinate customer audits, quality agreements, and continuous improvement initiatives.
• Work closely with cross-functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.
• Champion zero-defect mindset and customer-first quality culture on the production floor.

Requirements:

• Bachelor’s Degree in Engineering, Quality, or equivalent.
• Minimum 8 years of working experience in EMS or electronics manufacturing, with at least 3 years in a managerial role.
• Strong knowledge in ISO9001, IATF16949, IPC standards, 8D, FMEA, and SPC tools.
• Excellent leadership, communication, and problem-solving skills.
• Experience dealing with international customers and audit bodies is a strong advantage.