Global AI Content Quality & Enforcement Lead

TikTok Inc.; Kuala Lumpur; On-site; MYR 250,000 - 420,000; Full time

Job summary

TikTok's AI Data Service and Operations (ADSO) team in Malaysia seeks an ADSO Quality Policy Lead to uphold the integrity and precision of our ML models through rigorous data labeling and quality monitoring.

You will shape global QA strategy, establish guidelines and calibration procedures, and coordinate with regional teams and BPO partners to ensure outputs meet platform policies, safety standards, and regulatory requirements.

Qualifications

• Minimum 5 years in data operations, trust & safety, content moderation, or AI data delivery.
• Strong understanding of machine learning pipelines, LLMs, and hybrid (human‑machine) data labeling frameworks.
• Exceptional global stakeholder management and ability to drive operational excellence in ambiguous, fast‑paced, cross‑cultural environments.
• Data‑driven with proficiency in SQL and Excel for dashboards and performance analysis.
• Familiarity with human moderation tools, CMS, and people management systems.
• Global awareness of online safety regulations and diverse market sensitivities.
• Proficiency in English is required.

Responsibilities

• Direct end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance across markets.
• Develop policy understanding and translate into accurate, consistent quality standards for labeling and enforcement.
• Establish, maintain, and optimize data labeling guidelines, calibration protocols, and quality assessment procedures.
• Lead RCA on guideline ambiguities, performance gaps, or escalations, and implement swift corrective actions.
• Allocate and optimize resources, plan workforce, and ensure timelines and targets are met.
• Conduct periodic performance evaluations for QA teams and provide coaching to improve outcomes.
• Manage relationships and performance metrics with global BPO partners and vendor sites.
• Collaborate with XFNs to translate data insights into improvements for LLMs and ecosystems.
• Cowork with stakeholders on ad-hoc tasks as needed.

Skills

Stakeholder management

ML pipelines

Leadership

Data analysis

Moderation tools

English proficiency

Tools

SQL

Excel

Content management systems

People management systems

Job description

TikTok's AI Data Service and Operations (ADSO) team in Malaysia seeks an ADSO Quality Policy Lead to uphold the integrity and precision of our ML models through rigorous data labeling and quality monitoring.

You will shape global QA strategy, establish guidelines and calibration procedures, and coordinate with regional teams and BPO partners to ensure outputs meet platform policies, safety standards, and regulatory requirements.