Proton Customer Relations Assistant (CRA)

Deluxe Mark Sdn Bhd; Bahau; Presencial; MYR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Deluxe Mark Sdn Bhd is seeking a Customer Relations Assistant in Malaysia to maintain customer records, follow up for service reminders, and coordinate bookings.

You will work closely with service teams to ensure smooth support, collect feedback, and help drive customer satisfaction through proactive outreach and reports.

Responsabilidades

• Follow up with customers through SMS, WhatsApp and phone calls for service reminders.
• Manage customer bookings and coordinate appointments based on workshop capacity.
• Conduct post-service follow-ups to gather feedback and monitor customer satisfaction.
• Attend to customer feedback and complaints, identify issues and suggest appropriate improvements.
• Escalate significant or unresolved customer matters to the Service Manager or Management.
• Work closely with Service Advisors, Technicians and the Parts Department to ensure smooth customer support.
• Maintain updated and accurate customer records while ensuring confidentiality of customer information.
• Coordinate appointments and parts arrangements for Product Updates and service campaigns.
• Prepare customer satisfaction reports and support other duties assigned by Management.

Descripción del empleo

Follow up with customers through SMS, WhatsApp and phone calls for service reminders.

Manage customer bookings and coordinate appointments based on workshop capacity.

Conduct post-service follow-ups to gather feedback and monitor customer satisfaction.

Attend to customer feedback and complaints, identify issues and suggest appropriate improvements.

Escalate significant or unresolved customer matters to the Service Manager or Management.

Work closely with Service Advisors, Technicians and the Parts Department to ensure smooth customer support.

Maintain updated and accurate customer records while ensuring confidentiality of customer information.

Coordinate appointments and parts arrangements for Product Updates and service campaigns.

Prepare customer satisfaction reports and support other duties assigned by Management.

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Relations Assistant?
• Which of the following types of qualifications do you have?