Customer Relation Assistant (Proton)

GAG Auto Sdn Bhd; Cyberjaya; Presencial; MYR 30.000 - 42.000; Jornada completa

Descripción de la vacante

GAG Auto Sdn Bhd, located in Cyberjaya, Malaysia, invites a proactive Customer Relations Assistant to join our service team. You will create a supportive customer experience, greet and direct customers, manage the service appointment system, and register complaints within 24 hours.

You will prepare and deliver Customer Service Analysis reports, follow company policies, and participate in process-improvement projects led by the Service Manager.

Formación

• Minimum SPM with at least 3 years in customer service.
• Diploma (CRA) with 2 years experience.
• Pleasant personality with good interpersonal skills.

Responsabilidades

• Manage customer service experience by creating a supportive environment (welcome, greet and direct customers).
• Prepare and provide Customer Service Analysis report.
• Perform all operational tasks as company policy guideline.
• Handle, track and resolve customer complaints.
• Manage service appointment system.
• Register customer complaint within 24 hours and ensure daily tracking and updates of customer complaints.
• Participate in required process improvements teams and project/task forces as assigned by Service Manager.

Conocimientos

Interpersonal skills

Educación

SPM

Diploma (CRA)

Descripción del empleo

Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment

Prepare and provide Customer Service Analysis report

Perform all operational tasks as company policy guideline

To handle, track and resolve customer complaints

To manage service appointment system

To register customer complaint within 24Hours and ensure daily tracking and updates of customer complaints

Participate in required process improvements teams and project/ task forces as assigned by Service Manager

JOB REQUIREMENT

Minimum SPM with minimum 3 years of working experience with 2 years in Customer Service line; or

Diploma (CRA) with 2 years experience or

Pleasant personality with good interpersonal skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Relations Assistant?

GAG Auto

Vehicle Services & Repair Not specified

GAG AUTO SDN BHD have been established for more than 2 years, located in Cyberjaya, our main business involved selling new Proton car dealer, we are now looking for passionate and drive candidates to join our team

GAG AUTO SDN BHD have been established for more than 2 years, located in Cyberjaya, our main business involved selling new Proton car dealer, we are now looking for passionate and drive candidates to join our team