Protege - Retail Non-Motor Operations

Etiqa Insurance and Takaful; Kuala Lumpur; On-site; MYR 39,000 - 65,000; Full time

Job summary

Etiqa Insurance and Takaful in Kuala Lumpur, Malaysia, seeks a detail-oriented individual to support day-to-day operations and policy processing. You will assist Team Leaders, handle new business, renewals, endorsements, and cancellations, and ensure accurate system entries including robotics/macros.

The role emphasizes analytical thinking, strong communication, and a proactive, learn‑driven attitude, with the ability to work well both independently and as part of a team.

Qualifications

• Bachelor's degree in a related discipline.
• Fresh graduates are encouraged to apply.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and interpersonal skills.
• Proactive, adaptable, and willing to learn.
• Able to work effectively both independently and as part of a team.

Responsibilities

• Assist Team Leaders in day-to-day operational activities, including issue investigation and report preparation when required.
• Process policies and certificates for new business, renewals, endorsements, and cancellations accurately and within stipulated turnaround time (TAT).
• Ensure all transactions are accurately entered into the system, including activities involving robotics and macros.
• Support system testing and User Acceptance Testing (UAT) to ensure smooth implementation of system enhancements and processes.
• Collaborate with team members and stakeholders to achieve operational deliverables and maintain service quality.
• Participate in continuous improvement initiatives and embrace new processes introduced by management.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Proactive mindset

Adaptability

Teamwork

Education

Bachelor's degree in Business Administration/Insurance/Finance

Job description

• Assist Team Leaders in day-to-day operational activities, including issue investigation and report preparation when required.
• Perform policy and certificate processing for new business, renewals, endorsements, and cancellations accurately and within the stipulated turnaround time (TAT).
• Ensure all transactions are accurately keyed into the system, including activities involving robotics and macros.
• Support system testing and User Acceptance Testing (UAT) activities to ensure smooth implementation of system enhancements and operational processes.
• Collaborate with team members and stakeholders to achieve operational deliverables and maintain service quality standards.
• Participate in continuous improvement initiatives and embrace new processes introduced by management.

Job Requirements

• Bachelor's Degree in Business Administration, Insurance, Finance, or related disciplines.
• Fresh graduates are encouraged to apply.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and interpersonal skills.
• Proactive, adaptable, and willing to learn.
• Able to work effectively both independently and as part of a team.

Kindly Note

Only shortlisted candidates will be contacted via email.