Assistant Manager, Insurance Operations

Howden Insurance Brokers Limited; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Howden Insurance Brokers Limited in Kuala Lumpur is seeking a seasoned Business Analyst to identify and analyze business requirements, strategies, and opportunities for efficiency. You will evaluate processes and align operations with organizational goals to improve efficiency and effectiveness.

This role involves reviewing policies, conducting data analysis, and collaborating with business teams to implement improvements, while communicating insights and recommendations to stakeholders.

Qualifications

• Minimum 5 years of working experience in a similar field.
• Bachelor's degree as stated.
• Professional insurance qualification preferred, with knowledge of insurance principles and practices.
• Strong proficiency in MS Excel, Word and PowerPoint.
• Excellent communication skills, written and verbal, with stakeholders.

Responsibilities

• Identify and assess business requirements, strategy, and vision to align operations with organizational goals and objectives.
• Review existing policies and procedures, providing guidance and recommendations for their implementation and improvement.
• Conduct thorough research and data analysis to evaluate operating models and streamline business processes, enhancing service delivery.
• Address major issues and escalations that could potentially result in losses or regulatory breaches.
• Collaborate with business teams to understand needs and goals, enabling comprehensive operations servicing.
• Provide subject matter expertise in insurance broking industry trends, regulations, and best practices.
• Formulate strategic and operational objectives.

Skills

Communication

Education

Bachelor's degree in finance/economics/business management

Tools

Excel

Word

PowerPoint

Job description

The role will be responsible for identifying and analyzing business requirements, strategies, and opportunities for efficiency. The focus of understanding the needs and goals of the organisation, evaluating existing processes, and identifying areas where improvements can be made to enhance efficiency and effectiveness.

Responsibilities

• Identify and assess business requirements, strategy, and vision to align operations with organizational goals and objectives.
• Review existing policies and procedures, providing guidance and recommendations for their implementation and improvement.
• Conduct thorough research and data analysis to evaluate operating models and streamline business processes, enhancing service delivery.
• Address major issues and escalations that could potentially result in losses or regulatory breaches.
• Collaborate with the business teams to understand business needs, and goals enabling comprehensive operations servicing.
• Provide subject matter expertise in insurance broking industry trends, regulations, and best practices in making informed recommendations.
• Formulate strategic and operational objectives.

Qualifications

• Bachelor's degree in finance, economics, business management, or related disciplines.
• Minimum 5 years of working experience in a similar field.
• Professional insurance qualification is preferred, along with relevant knowledge of insurance principles, and practices.
• Proficiency in computer skills, specifically Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate findings, recommendations, and project updates to stakeholders.
• Ability to effectively communicate across organizational levels.